Scott Lyon
Madison,WI
Summary
Versatile and results-driven professional with decades of leadership experience across project strategy and direction, internal customer and external client services, employee and partner training, regulatory compliance, quality-assurance programs, and community outreach. Proven track record in managing direct and cross-functional teams and delivering concurrent, multifaceted projects and programs at scale. Skilled in communications, technology adoption, employee development, and collaborator engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Manager
Second Harvest Foodbank of Southern Wisconsin
07.2018 - Current
- Direct all initiatives for a food bank to safely source, receive, store, transport and distribute approximately 23M LB (approximate revenue of $52M) of food annually to 16 counties in southern Wisconsin.
- Implement, manage, monitor and track all food safety and quality projects and documentation across multiple digital platforms (Coast, Zendesk, Temp Stick) for the organization, partners and vendors.
- Create and train staff on SOPs for quality assurance and safety best practices and manage additional training requirements on digital platforms (AAA Food Manager, Training Tracker.)
- Develop “The Safe Food Manager” program, curriculum and train 70+ employees, 200+ partners and 1000+ volunteers online (Teams, Zoom) or in-person annually.
- Lead cross-functional departments (Food Resourcing, Receiving, Inventory, Operations, Transportation, Partnerships & Programs, Grants) in general and special projects with digital project management platforms (MSFT Teams, MSFT SharePoint, Asana, Google Suite.)
- Strategize and launch campaigns and resources to educate staff, partners, volunteers and neighbors about what food date expiration codes really mean and how to judge food quality to minimize food waste.
- Recommend and execute new food distribution models and projects to minimize specific food categories waste by approximately 20%.
- Reimagine and reconfigure operational goals and logistics across multiple food storage and distribution sites to increase capacity by 30% and serve the community safely during the COVID pandemic.
- Prepare and present project status and completion reports for grants development team, executive team, board of directors and for-profit community supporters (American Family Insurance, Epic Systems, etc.)
- Responsible for all regulatory compliance: licenses, audits and inspections (Feeding America, DATCP, USDA, FDA, City of Madison.)
- Maintain all personal and organizational regulatory certifications (ServSafe Food Manager, AAA Food Manager and HACCP certified.)
- Provide leadership and trainer roles in multiple Second Harvest committees: Food Safety; Food Defense; Equity, Diversity and Inclusion; and Employee Engagement.
Senior Campaign & Membership Services Director
CLEVER
01.2015 - 01.2017
- Led multimillion-dollar influencer marketing campaigns for clients and brands including; eBay, LEGO, Dove Beauty, Dove Chocolate, American Family Insurance, Bob’s Red Mill, Bissell, etc.
- Managed a 7-person client services team; directed 40-70 active campaigns (depending on the fiscal quarter); and improved production workflows and social media analytics processes.
- Researched and implemented Wrike as a project management platform for project tasks and responsibilities, creative assets management and schedule creation.
- Built and maintained influencer and content creator relationships across a network of 300+ women’s lifestyle, parenting, food, beauty, technology, travel, design and other verticals.
- Participated as part of the executive team for development of the company’s proprietary influencer network tracking and analytics technology platform and employee culture.
Manager, Account Services
Megan Media
01.2014 - 01.2015
- Directed campaigns for major brands including Disney, Unilever, eBay and P&G Beauty and achieved a 60% renewal rate.
- Reduced project timelines by 15% and managed content submissions from over 2,500 content creators.
- Managed a team of account managers and designers and launched new branded technology platform opportunities for clients (Riddle.com, DOGONews.com.)
Senior Manager, Influencer Outreach & Publisher Programs
Technorati Media
01.2011 - 01.2014
- Drove 29% YoY revenue growth and 80% program profitability through influencer and content strategy leadership.
- Directed campaign strategy for clients such as Microsoft, Sprint, Toyota, Kraft, and Lenovo.
- Built and scaled a network of 1,500+ publishers and 200+ curated influencers across lifestyle and tech channels to develop brand-sponsored content.
Education
Bachelor of Arts - Journalism – Advertising and Mass Communications
Skills
- Asana
- Basecamp
- Wrike
- MSFT Teams
- Slack
- MSFT SharePoint
- CRM Platforms
- Inventory Management Systems
- Operations Maintenance Platforms
- Social Media Platforms
Certification
ServSafe Food Manager
AAA Food Manager
HACCP
Timeline
Senior Quality Assurance Manager - Second Harvest Foodbank of Southern Wisconsin
07.2018 - Current
Senior Campaign & Membership Services Director - CLEVER
01.2015 - 01.2017
Manager, Account Services - Megan Media
01.2014 - 01.2015
Senior Manager, Influencer Outreach & Publisher Programs - Technorati Media
01.2011 - 01.2014
University of Wisconsin - Bachelor of Arts, Journalism – Advertising and Mass Communications