Scotty Hines
Moline,IL
Summary
Multi-talented professional knowledgeable about equipment operation, quality standards and safety hazards. Steps easily into any production position and works hands-on with team members in need of improvement. Versed in documentation, compliance and scheduling.
Overview
24
24
years of professional experience
Work History
Production Supervisor
control
Waterloo, IA
12.2013 - Current
- Developed comprehensive training programs for new hires in order to increase productivity.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Developed and implemented production schedules to ensure timely completion of projects.
- Resolved any conflicts between employees in a professional manner.
- Trained new staff on production processes and procedures.
- Investigated customer complaints related to product quality or delivery times.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Identified opportunities for process improvements through analysis of existing workflows.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Maintained accurate records of daily production activities.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Ensured safety regulations were followed by all personnel in the production area.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Supported safety programs to reduce and eliminate employee injuries.
- Conducted performance reviews to identify and rectify areas for skill improvement.
Customer Service Representative
Jacobson Companies
East Moline, IL
10.2009 - 12.2013
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
ASE Certified Technician
Green Chevrolet
East Moline, IL
12.2000 - 10.2009
- Provided technical advice regarding diagnosis and repairs when needed by customers or other technicians.
- Kept up-to-date on changing technology through continuing education courses provided by manufacturers.
- Troubleshot complex automotive systems such as ABS brakes, airbags, fuel injection systems and power steering systems.
- Verified the accuracy of repair work with test drives of the vehicle prior to customer pickup.
- Performed complete diagnostics on all makes and models of cars using factory scan tools.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Communicated effectively with customers regarding service needs and cost estimates.
- Maintained certifications and completed training on systems and components.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Education
High School Diploma -
Moline High School
Moline, IL06-1994
Skills
- Audit management
- Continuous Improvement
- Quality Control
- Materials Handling
- Production target management
- Assembly and production
- Worker Training
- Equipment Operation
References
References available upon request.
Timeline
Production Supervisor
control
12.2013 - Current
Customer Service Representative
Jacobson Companies
10.2009 - 12.2013
ASE Certified Technician
Green Chevrolet
12.2000 - 10.2009
High School Diploma -
Moline High School
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