Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Scotty Ware

Cincinnati,OH

Summary

Kroger Associate Since 2007

Frozen Food Department Manager at Kroger with a proven track record in strategic product placement and inventory management. Enhanced guest satisfaction through effective team leadership and problem-solving skills, consistently exceeding sales targets. Recognized for implementing food safety protocols and optimizing stock rotation, contributing to a well-organized and profitable department.

Overview

18
18
years of professional experience

Work History

Frozen Food Department Manager

Krogers Grocery Store
01.2022 - Current
  • Managed frozen food inventory, ensuring compliance with quality standards and safety regulations.
  • Supervised team of 2 associates, fostering a collaborative environment and enhancing productivity.
  • Trained new staff on department procedures, promoting efficient operations and customer service excellence.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal stock management.
  • Oversaw ordering process, negotiating with suppliers and vendors to secure favorable terms and maintain supply continuity.
  • Developed strong relationships with vendors, leveraging these connections to ensure consistent supply and favorable quantities for our store's frozen food offerings.
  • Assisted customers with special dietary needs by recommending suitable alternatives available within the frozen food section.
  • Collaborated with store management to develop promotional strategies for the frozen food section, resulting in increased revenue.
  • Ensured optimal quality control by conducting regular checks on freezer temperatures and maintaining cleanliness standards within the department.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum profitability in the frozen food section.
  • Contributed to overall store success by consistently meeting or exceeding sales targets for the frozen food department and maintaining high standards of customer service.
  • Increased sales in the frozen food department through strategic product placement and attractive displays.
  • Maintained a safe working environment within the frozen food department by enforcing adherence to safety protocols and conducting regular hazard assessments.
  • Implemented seasonal planograms, ensuring timely updates to merchandise presentation for optimal customer engagement.
  • Monitored employee productivity, scheduling shifts effectively to optimize coverage during peak business hours in the frozen food department.
  • Managed a team of associates, providing training and guidance to improve overall performance within the department.
  • Reduced product waste by implementing efficient inventory management processes for the frozen food section.
  • Enhanced customer satisfaction by ensuring the frozen food department was consistently well-stocked and organized.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment usage and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Working multiple pallets of product day day. Ranging from 200-400 cases a day as needed.

ClickList Associate

Krogers Grocery Store
06.2019 - 02.2022
  • Managed online order processing and fulfillment for ClickList customers.
  • Ensured accuracy in selecting and packing items for customer delivery.
  • Collaborated with team members to optimize inventory management systems.
  • Picked 1-6 orders at a time and packed order items. Utilized hand held computer to locate item, scan item then scan to correct order.
  • Monitored product quality and freshness during order preparation.
  • Assisted in troubleshooting system issues affecting online orders.
  • Maintained compliance with safety standards and company policies during operations.
  • Read labels, obtained merchandise from shelves and processed incoming orders.
  • Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
  • Followed sheets to pull out correct items and correct quantities of merchandise.
  • Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
  • Trained new ClickList associates, sharing best practices and promoting a positive team environment.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Wine Steward

Krogers Grocery Store
10.2016 - 06.2019
  • Curated and maintained extensive wine inventory to ensure optimal selection for customers.
  • Educated customers on wine pairings and tasting notes to enhance shopping experience.
  • Implemented merchandising strategies to promote featured wines effectively in-store.
  • Assisted customers with special orders and inquiries, ensuring personalized service.
  • Monitored stock levels and coordinated reordering processes to prevent shortages.
  • Set up wine tastings to bring in business and promote special offerings.
  • Working multiple pallets a day as needed. Between 200-400 cases within an eight hour time frame.

Grocery Clerk

Krogers Grocery Store
05.2009 - 10.2016
  • Managed inventory levels to ensure optimal stock availability and minimize waste.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Operated point-of-sale systems efficiently, ensuring accurate cash handling and transactions.
  • Maintained cleanliness and organization of store shelves to promote a welcoming environment.
  • Trained new clerks on operational procedures, improving onboarding efficiency.
  • Collaborated with team members to restock shelves promptly during peak hours.
  • Monitored expiration dates and rotated stock regularly to uphold quality standards.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Ran relief for Dairy and Frozen Department Heads while they were on vacation or off.
  • Used power jacks, pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Worked with others to pull pallets to the floor to work them to the shelves. Could personally work between 250-500 cases done in an 8 hour time frame.

Cashier Assistant

Krogers Grocery Store
08.2007 - 05.2009
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted in maintaining organized cash registers and ensuring sufficient change availability.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline checkout procedures, enhancing overall efficiency.
  • Trained new staff on operational protocols and customer interaction techniques.
  • Implemented best practices for cash handling, reducing discrepancies and improving accuracy.
  • Supported promotional activities by effectively communicating sales information to customers.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Worked with other associates to support cashiers and management needs.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies. Was responsible for an accurate count of thousands of dollars a day.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responsible for Opening and Closing the store.

Education

High School Diploma -

Amelia High School
Batavia, OH
2006

Skills

  • Strategic product placement
  • Employee evaluation
  • Guest satisfaction
  • Food safety
  • Stock rotation
  • Inventory management
  • Problem-solving
  • Time management
  • Signage
  • Organizational skills
  • Verbal and written communication
  • Task prioritization

Interests

  • Strategy Games
  • Video Gaming
  • Gym Workouts
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Crafting and DIY Projects
  • Creative Writing
  • Table Top Gaming

Timeline

Frozen Food Department Manager

Krogers Grocery Store
01.2022 - Current

ClickList Associate

Krogers Grocery Store
06.2019 - 02.2022

Wine Steward

Krogers Grocery Store
10.2016 - 06.2019

Grocery Clerk

Krogers Grocery Store
05.2009 - 10.2016

Cashier Assistant

Krogers Grocery Store
08.2007 - 05.2009

High School Diploma -

Amelia High School

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