Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scout Aucoin

Woodbridge,VA

Summary

Proven leader with a track record of fostering growth and enhancing team performance at Build-A-Bear Workshop. Expert in customer service and time management, achieving significant improvements in efficiency and revenue. Skilled in leveraging computer skills and leadership qualities to exceed sales targets and cultivate strong relationships. Demonstrates exceptional problem-solving and professional communication, driving success in fast-paced environments. Understands the emphasis on running a store by KPIs with a proven track record in meeting goals.

Overview

2025
2025
years of professional experience

Work History

Assistant Workshop Manager

Build-A-Bear Workshop
06.2024 - Current
  • Collaborated with Workshop Manager to develop long-term strategies for growth and improvement within the department
  • Developed training programs for new staff members and increased productivity.
  • Collaborated with Workshop Manager to develop long-term strategies for growth and improvement within the department.
  • Analyzed performance data to identify areas for improvement, leading to more efficient operations and higher revenue generation.
  • Fostered positive teamwork dynamics among staff members through open communication channels and conflict resolution techniques when necessary.

Sales Lead

Build-A-Bear Workshop
05.2023 - 06.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill.
  • Organized store merchandise and displays to promote and maintain floor set guidelines.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients' needs.
  • Exceeded sales targets consistently through proactive use of Station Standards.

Shift Lead Manager

Hot Topic


  • Coordinated staff schedules for improved coverage and workflow during peak
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Associate

Hot Topic
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

Acellus High School Academy

Associate Of Business Administration - Business Administration And Management

Northern Virginia Community College
Annandale, VA

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Flexible schedule

Timeline

Assistant Workshop Manager

Build-A-Bear Workshop
06.2024 - Current

Sales Lead

Build-A-Bear Workshop
05.2023 - 06.2024

Shift Lead Manager

Hot Topic

Associate

Hot Topic

Acellus High School Academy

Associate Of Business Administration - Business Administration And Management

Northern Virginia Community College

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Scout Aucoin