Scout McCurdy
Lowell,Michigan
Summary
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Hyatt Place Downtown Grand Rapids
10.2019 - Current
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying and folding.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and recommended promotions, transfers and dismissals
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Shift Lead Manager
Jimmy John Gourmet Sandwich
10.2017 - 10.2019
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Money handling
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Completed after shift review reports to remind supervisors of completed work.
Home health aid
QCI Healthcare
08.2016 - 11.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Provided transportation and appointments management.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Shift Leader Management
Speedway
08.2013 - 08.2016
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Tracked receipts, employee hours, and inventory movements.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Managed vendor relationships to negotiate favorable terms on supplies orders, resulting in cost savings without compromising quality standards.
Cashier
Meijer
06.2012 - 05.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service
McDonalds
04.2011 - 06.2012
- Entered customers’ orders and handed out food in a timely manner
- Kept lobby, counter and cooking areas clean and sanitary
- Multitasking: taking orders while handling money during busy periods while working the drive thru window
- Preparing the food for customers orders.
Education
High School Diploma -
Creston High School
06.2012
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Training and mentoring
- Task Delegation
- Workload prioritization
- Customer Relationship Management
Volunteer Experience
- Grand Rapids Youth Foundation, 09/01/11, 02/01/13, Prior to volunteering, I was a player of the foundation and was able to learn the sport that I came to love and as a girl it was a great opportunity for me to learn the most male sport alongside other young women, once in high school I started playing for the coed ice hockey team. I still wanted to be involved in the program so I joined the coaching team. I was able to help young women learn and fall in love with the sport that the foundation taught me over the years. I helped teach them the basics like tying their ice skates properly, to making plays while out on the ice. I loved being part of the team and watching the young women improve over the season.
- Berkley Hills Community Church, 06/01/09, 06/01/12, Within the youth group, I helped with many things inside the church community, including helping with childcare for Sunday school, setting up activities that the church offered, being involved with food and clothing drives for the community, raking and shoveling for nearby homes, and spending time prepping a Christian camp for the summer season.
References
- Summer D, Manager, 616-235-4500
- Jeremy Faurot, Former Manager, 616-274-7637
- Jenifer Jenson, Former Manager, 616-205-6535
- Jennie Chorman, Friend, 616-240-1346
Timeline
Housekeeping Supervisor
Hyatt Place Downtown Grand Rapids
10.2019 - Current
Shift Lead Manager
Jimmy John Gourmet Sandwich
10.2017 - 10.2019
Home health aid
QCI Healthcare
08.2016 - 11.2018
Shift Leader Management
Speedway
08.2013 - 08.2016
Cashier
Meijer
06.2012 - 05.2013
Customer Service
McDonalds
04.2011 - 06.2012
High School Diploma -
Creston High School
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