Scout Montgomery
Fort Sill
Summary
Positive, attentive, and highly organized individual with strong communication skills and keen eye for detail. Possesses foundational understanding of administrative tasks and customer service, demonstrating proficiency in handling inquiries and maintaining records. Committed to enhancing operational efficiency and providing exceptional support.
Overview
3
3
years of professional experience
Work History
Activity Director
Brookridge Retirement Community
10.2023 - 01.2024
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Stretched minimum annual budget of $[Amount] to cover planned activities through creative use of resources.
Cashier Team Lead
Taco Bell
11.2022 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Reception Technician
CSL Plasma
01.2021 - 12.2021
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited issue resolution by promptly escalating client concerns to relevant personnel or departments.
- Improved accessibility of important documents through meticulous electronic file management and organization.
- Supported company events with logistical coordination, enhancing overall event success and employee engagement.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Assisted in the training of new reception staff, fostering a positive work environment and promoting team collaboration.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Education
No Degree - Pharmacy Technician
US Career Institute
Fort Sill, OK09-2025
High School Diploma -
Electra Junior Senior High School
Electra, TX06-2020
Skills
- Activity organization
- Organizational skills
- Event planning experience
- Program development
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Appointment scheduling
- Document preparation
- Initiative-taking
- Confidentiality handling
Timeline
Activity Director
Brookridge Retirement Community
10.2023 - 01.2024
Cashier Team Lead
Taco Bell
11.2022 - 05.2023
Reception Technician
CSL Plasma
01.2021 - 12.2021
No Degree - Pharmacy Technician
US Career Institute
High School Diploma -
Electra Junior Senior High School
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