SAP
Shakeela Creighton
Receiving Clerk
Portsmouth,VA
Summary
Highly organized and dependable professional with a knack for effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in assuming additional responsibilities to ensure the accomplishment of team goals.
Overview
12
12
years of professional experience
Work History
Warehouse Receiving Clerk
STIHL
Virginia Beach, VA
06.2023 - Current
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Supported warehouse operations by assisting with picking, packing, and loading orders as needed during peak periods.
- Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
Operations Administrator
Russell's Heating, Cooling, Plumbing
Chesapeake, VA
09.2018 - 06.2023
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring
- Reviewed entry and work permits and analyzed pre- and post-installation photos
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
- Used discretion and sound judgement in using company materials and supplies
- Identified issues promptly and notified technicians immediately regarding potential project delays
- Completed owner paperwork and obtained all necessary information, including warranty, invoice, and payment reminders
- Coordinated, scheduled and executed in-depth data entry projects for customer's satisfaction
- Reviewed customer Install and Install Follow up data to assess issues and determine eligibility for potential solutions.
- Provided answers to customer questions via phone and email, typically within 2 hours.
Customer Service Manager
FREEDOM WASH
VIRGINIA BEACH, VIRGINIA
02.2016 - 09.2018
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Oversee the evaluation, classification and rating of occupations and job positions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Food Server
COURTYARD BY MARRIOTT
VIRGINIA BEACH, VIRGINIA
02.2013 - 03.2018
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check with customers to ensure that are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Operate cash registers to accept payments for food and beverages
- Hire, train, and supervise food and beverage service staff.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Trained and mentored 15 new personnel hired to fulfill various roles.
Education
High School Diploma -
TALLWOOD HIGH SCHOOL
VIRGINIA BEACH, VIRGINIA08.2010
Skills
- Financial administration
- Certified Forklift Driver
- Inventory Software
- Handheld Scanners
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Ariba
Service Titan
Timeline
Warehouse Receiving Clerk
STIHL
06.2023 - Current
Operations Administrator
Russell's Heating, Cooling, Plumbing
09.2018 - 06.2023
Customer Service Manager
FREEDOM WASH
02.2016 - 09.2018
Food Server
COURTYARD BY MARRIOTT
02.2013 - 03.2018
High School Diploma -
TALLWOOD HIGH SCHOOL