SAP
Shakeela Creighton
Receiving Clerk
Portsmouth,VA
Summary
Highly organized and dependable professional with a knack for effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in assuming additional responsibilities to ensure the accomplishment of team goals.
Overview
12
12
years of professional experience
Work History
Warehouse Receiving Clerk
STIHL
06.2023 - Current
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Supported warehouse operations by assisting with picking, packing, and loading orders as needed during peak periods.
- Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
Operations Administrator
Russell's Heating, Cooling, Plumbing
09.2018 - 06.2023
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring
- Reviewed entry and work permits and analyzed pre- and post-installation photos
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
- Used discretion and sound judgement in using company materials and supplies
- Identified issues promptly and notified technicians immediately regarding potential project delays
- Completed owner paperwork and obtained all necessary information, including warranty, invoice, and payment reminders
- Coordinated, scheduled and executed in-depth data entry projects for customer's satisfaction
- Reviewed customer Install and Install Follow up data to assess issues and determine eligibility for potential solutions.
- Provided answers to customer questions via phone and email, typically within 2 hours.
Customer Service Manager
FREEDOM WASH
02.2016 - 09.2018
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Oversee the evaluation, classification and rating of occupations and job positions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Food Server
COURTYARD BY MARRIOTT
02.2013 - 03.2018
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check with customers to ensure that are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Operate cash registers to accept payments for food and beverages
- Hire, train, and supervise food and beverage service staff.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Trained and mentored 15 new personnel hired to fulfill various roles.
Education
High School Diploma -
TALLWOOD HIGH SCHOOL
VIRGINIA BEACH, VIRGINIA08.2010
Skills
- Financial administration
- Certified Forklift Driver
- Inventory Software
- Handheld Scanners
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Ariba
Service Titan
Timeline
Warehouse Receiving Clerk
STIHL
06.2023 - Current
Operations Administrator
Russell's Heating, Cooling, Plumbing
09.2018 - 06.2023
Customer Service Manager
FREEDOM WASH
02.2016 - 09.2018
Food Server
COURTYARD BY MARRIOTT
02.2013 - 03.2018
High School Diploma -
TALLWOOD HIGH SCHOOL