Scretta Hamilton
Albemarle,NC
Overview
19
19
years of professional experience
Work History
Check Fraud
Truist Bank
Charlotte, NC
08.2023 - Current
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Conducted interviews with customers to verify their identity and validate information.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
Fraud Escalation
Truist Bank
Charlotte, NC
08.2021 - 08.2023
- Provided technical support to customers experiencing complex and escalated issues.
- Identified root causes of customer issues and proposed solutions to resolve them.
- Developed scripts for automating various processes to improve efficiency.
- Collaborated with other departments in order to identify areas for improvement within the organization.
Fraud Communication
Truist Bank
Charlotte, NC
08.2018 - 08.2021
- Assisted in developing a comprehensive crisis communication plan to handle potential issues or emergencies.
- Investigated and analyzed customer disputes and fraud claims to determine validity of complaints.
- Researched transactions, account activities and customer profiles to identify potential fraudulent activity.
- Collaborated with other departments to ensure that customers were informed of any changes in their accounts or billing statuses.
- Maintained accurate records of all dispute cases and fraud investigations for future reference.
Personal Banker
Woodforest National Bank
Charlotte, NC
04.2013 - 08.2018
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Analyzed customer's financial information to determine the best banking products for them.
- Processed loan applications and prepared relevant documents for approval.
- Verified customer identity using government-issued identification documents.
- Maintained accurate records of all transactions within the branch's database system.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Supervisor
Papayaclothing
Concord, NC
05.2010 - 03.2013
- Developed and implemented store policies and procedures to ensure efficient operations.
- Resolved conflicts between employees or customers in a timely manner.
- Ensured safety regulations were followed throughout the store at all times.
- Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
- Processed returns and exchanges according to company policy while providing excellent customer service.
- Delegated work to staff, setting priorities and goals.
Customer Service Lead
Bloomberg
Charlotte, NC
02.2005 - 12.2010
- Assisted customers in locating items and providing information about products.
- Performed daily opening and closing duties including cash handling, banking deposits.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Diploma in Evangelism Studies - Theology
World Harvest Bible College
Columbus, OH06.2009
Diploma InTheology - Theology
Life Christian University
Concord, NC06.2007
High School Diploma -
Stanly Community College
Albemarle, NC06.2006
Skills
- Information Protection
- Front Office Support
- Report Generation
- Transportation Information
Accomplishments
- I authored the book "The blessing of pain."
- I won Miss Palmetto State and Miss Midland
- I premiered in the movie "Vices" as Dr. Johnson
- I have my own makeup line "She-global."
Timeline
Check Fraud
Truist Bank
08.2023 - Current
Fraud Escalation
Truist Bank
08.2021 - 08.2023
Fraud Communication
Truist Bank
08.2018 - 08.2021
Personal Banker
Woodforest National Bank
04.2013 - 08.2018
Supervisor
Papayaclothing
05.2010 - 03.2013
Customer Service Lead
Bloomberg
02.2005 - 12.2010
Diploma in Evangelism Studies - Theology
World Harvest Bible College
Diploma InTheology - Theology
Life Christian University
High School Diploma -
Stanly Community College