Scudorise Burke
Duluth,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Parts Representative
Middleby Residential
11.2022 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone to answer questions, resolve concerns and complete sales.
Switchboard Operator
VA Hospital
12.2017 - 12.2020
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Operated switchboard and routed incoming calls to appropriate departments.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Administrative Assistant
GWL CONTRUCTION ATLANTA GA
10.2015 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Arts - Business Management
Atlanta Metropolitan College
Atlanta, GA06.2015
Skills
- Critical Thinking
- Customer Interaction
- Customer Service and Assistance
- Cold Calling
- Customer Service
Timeline
Parts Representative
Middleby Residential
11.2022 - Current
Switchboard Operator
VA Hospital
12.2017 - 12.2020
Administrative Assistant
GWL CONTRUCTION ATLANTA GA
10.2015 - 12.2017
Associate of Arts - Business Management
Atlanta Metropolitan College
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