S Danielle Hartley
Jacksonville,Florida
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Financial Analyst
UF Health Shands Hospital
Jacksonville, FL
09.2025 - Current
- Analyzed financial data to identify trends and recommend solutions for client portfolios.
- Facilitated account management by coordinating documentation and compliance requirements.
- Provided training to new representatives on company policies, financial tools, and customer service practices.
- Built strong relationships with clients through transparent communication and trust-building activities.
Human Resources Associate
US Bank Service Center
Jacksonville, FL
08.2022 - 08.2025
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Offered products and services to meet customers' needs and goals.
- Managed recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
Manager
Hibbett Sports
Jacksonville, FL
09.2021 - 05.2022
- Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion.
- Educated teams on work priorities while empowering employees to self-organize and make informed decisions.
- Organized and updated training schedules, programs and materials for new employees.
- Supervised daily store operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, Florida, FL05-2026
Certificate - Social and Behavioral Responsible Conduct of Research
University of North Florida
Jacksonville, FL06.2025
Associate of Arts - undefined
Florida State College
Jacksonville, FL12.2024
Master of Social Work - Social Work
University of North Florida
Jacksonville, Florida, FL12-2027
Skills
- Microsoft Excel
- MS office suite
- Flexible team player
- Leadership/communication skills
- Employee Engagement
- Leader
- Employee Engagement
Timeline
Financial Analyst
UF Health Shands Hospital
09.2025 - Current
Human Resources Associate
US Bank Service Center
08.2022 - 08.2025
Manager
Hibbett Sports
09.2021 - 05.2022
Certificate - Social and Behavioral Responsible Conduct of Research
University of North Florida
Associate of Arts - undefined
Florida State College
Bachelor of Arts - Psychology
University of North Florida
Master of Social Work - Social Work
University of North Florida