Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sdavian Pippins

Dallas

Summary

Successful Customer Service Representative with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care Representative

GEICO
08.2023 - Current
  • Enhance customer satisfaction by promptly addressing inquiries and resolving issues.
  • Utilize CRM systems to accurately track customer interactions and update account information.
  • Process policy updates and changes accurately.
  • Collaborate with underwriters to streamline the policy issuance process for improved efficiency.
  • Assist with billing, payments, and online portal inquiries.
  • Review policy cancellations, and reissue auto policies upon request.

Express Claims Associate

State Farm
11.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing and resolving claim issues.
  • Managed high volume of claim files, prioritizing tasks for timely completion.
  • Conducted thorough investigations to validate claim details and determine appropriate coverage.
  • Interviewed policyholders to verify information and obtain additional details.
  • Ensured compliance with legal requirements, state regulations, and internal guidelines throughout the claims process.

Service Representative

Peloton
11.2020 - 09.2022
  • Directly interact with members by phone, live chat, and email.
  • Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
  • Resolve inquiries from members regarding Bike, Tread, and Mobile App offerings.
  • Assist members with troubleshooting Bike/Tread issues.
  • Schedule/Arrange appointments for Bike/Tread repair.

Technical Support Representative

ADT
10.2019 - 11.2020
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.

Customer Service Representative

Brinks Home Security
08.2015 - 10.2019
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Monitored alarm systems to detect potential safety threats.
  • Assisted with payments, billing, and account updates.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Magnolia High School
Magnolia, TX
06.2012

Skills

  • First Call Resolution
  • Data Entry
  • CRM Software
  • Customer Relations
  • Time Management
  • Effective Communication
  • Performance Metrics
  • Conflict Resolution
  • LiveChat Messaging
  • Customer Data Confidentiality
  • De-Escalation Techniques
  • Detail Oriented

Certification

Property and Casualty License


Timeline

Customer Care Representative

GEICO
08.2023 - Current

Express Claims Associate

State Farm
11.2022 - 07.2023

Service Representative

Peloton
11.2020 - 09.2022

Technical Support Representative

ADT
10.2019 - 11.2020

Customer Service Representative

Brinks Home Security
08.2015 - 10.2019

High School Diploma -

Magnolia High School

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Sdavian Pippins