To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
MSQ
Castle Rock, CO
08.2020 - Current
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Promoted adherence to quality standards by educating personnel on quality control.
Reviewed production processes and identified potential quality issues.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Reported problems and concerns to management.
Collected and analyzed data to measure effectiveness of quality control processes.
Liaised between quality control and other departments and contractors, providing project updates and consultation.
Inspected items and compared against standards to meet regulatory requirements.
Assessed products or services to evaluate conformance with quality standards.
S1 Medical CSR Lead
MSQ
Castle Rock, CO
08.2020 - Current
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Utilized customer service software to manage interactions and track customer satisfaction.
Developed customer service policies and procedures to meet and exceed industry service standards.
Processed customer service orders promptly to increase customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Increased efficiency and team productivity by promoting operational best practices.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cross-trained and provided backup support for organizational leadership.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Trained staff on operating procedures and company services.
Trained new personnel regarding company operations, policies and services.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Store Manager
Sally's Beauty Supply
Parker, CO
10.2019 - 07.2020
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Managed inventory control, cash control, and store opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assisted with hiring, training and mentoring new staff members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed purchasing, sales, marketing and customer account operations efficiently.
Hotel Manager
Colorado Hospitality
Denver, CO
04.2019 - 09.2019
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Prepared monthly resort audits for review.
Developed and implemented marketing strategies to promote hotel services.
Analyzed and evaluated business data to identify opportunities for improvement.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Provided services efficiently and with high level of accuracy.
Increased customer service ratings through personable service.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Developed and implemented promotional strategies to increase occupancy.
Evaluated and promptly resolved lodging facility operational issues.
Solicited and reviewed guest feedback and promptly resolved complaints.
Oversaw day-to-day operations of 200+ -room hotel with staff of 75+ employees.
Director of Sales
Doubletree By Hilton Hotel
Springdale, AR
11.2015 - 02.2019
Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Monitored and coordinated workflows to optimize resources.
Worked closely with product teams to understand customer needs and requirements.
Connected with prospects through trade shows, cold calling and local-area networking.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Collaborated with marketing teams to help sales campaigns reach target audiences.
Directed sales support staff in administrative tasks to help sales reps close deals.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Facilitated business by implementing practical networking techniques.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Managed revenue models, process flows, operations support and customer engagement strategies.
Built relationships with customers and community to establish long-term business growth.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Assistant General Manager
Hampton Inn By Hilton
Fort Smith, AR
05.2014 - 10.2015
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Mentored and motivated team members to achieve challenging business goals.
Resolved problems promptly to elevate customer approval.
Motivated, trained, and disciplined employees to maximize performance.
Enforced quality assurance protocols to deliver ideal customer experiences.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Managed team schedule with eye for coverage needs and individual strengths.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Raised property accuracy and accountability by creating new automated tracking method.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.