Summary
Overview
Work History
Education
Skills
Timeline
Generic

S. Dawn Trial-Cheshier

Castle Rock,CO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Quality Assurance Specialist

MSQ
Castle Rock, CO
08.2020 - Current
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Reviewed production processes and identified potential quality issues.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Reported problems and concerns to management.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Assessed products or services to evaluate conformance with quality standards.

S1 Medical CSR Lead

MSQ
Castle Rock, CO
08.2020 - Current
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Store Manager

Sally's Beauty Supply
Parker, CO
10.2019 - 07.2020
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Hotel Manager

Colorado Hospitality
Denver, CO
04.2019 - 09.2019
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared monthly resort audits for review.
  • Developed and implemented marketing strategies to promote hotel services.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Increased customer service ratings through personable service.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Developed and implemented promotional strategies to increase occupancy.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Oversaw day-to-day operations of 200+ -room hotel with staff of 75+ employees.

Director of Sales

Doubletree By Hilton Hotel
Springdale, AR
11.2015 - 02.2019
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Monitored and coordinated workflows to optimize resources.
  • Worked closely with product teams to understand customer needs and requirements.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Facilitated business by implementing practical networking techniques.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Assistant General Manager

Hampton Inn By Hilton
Fort Smith, AR
05.2014 - 10.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Bachelor of Arts - Business Management

UOP
Online
05.2016

Associate of Science - Psychology

UOP
Online
05.2012

Skills

  • Detail Oriented
  • Risk Management
  • Performance monitoring
  • Documentation And Reporting
  • Data Analysis
  • Team Collaboration
  • Issue Resolution
  • Customer Service
  • Relationship Building
  • Problem-solving skills
  • Public Speaking
  • Analytical Thinking
  • Decision-Making
  • Quality Assurance

Timeline

Quality Assurance Specialist

MSQ
08.2020 - Current

S1 Medical CSR Lead

MSQ
08.2020 - Current

Store Manager

Sally's Beauty Supply
10.2019 - 07.2020

Hotel Manager

Colorado Hospitality
04.2019 - 09.2019

Director of Sales

Doubletree By Hilton Hotel
11.2015 - 02.2019

Assistant General Manager

Hampton Inn By Hilton
05.2014 - 10.2015

Bachelor of Arts - Business Management

UOP

Associate of Science - Psychology

UOP
S. Dawn Trial-Cheshier