Hi, I’m
Shelby Coats
Manager
Noblesville,IN
Summary
Accomplished manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company and personal success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
years of professional experience
Work History
Dry Goods USA
Assistant Store Manager
02.2022 - Current
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased personal sales goal, on average, by %110
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
Broad Ripple Animal Clinic
Customer Service Representative
05.2019 - 10.2021
Job overview
- Fielded over 100 calls per day from pet owners, answered questions and took messages for veterinarians.
- Utilized scheduling software to keep appointments in order.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using DVMax.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Maintained confidential patient and client information.
Pier One Imports
Retail Sales Leader
06.2016 - 05.2019
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Merchandised displays with product in order to give ideas to customers.
- Maintained daily deposit, balanced registers, and kept store keys.
University of Wisconsin - OshkoshOshkosh, Wisconsin
Stage Manager
09.2014 - 06.2016
Job overview
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Managed a cast and crew of over 70 people for several highly technical productions, including one musical.
- Distributed production scripts to cast members.
- Maintained reference copies of production designs and distributed materials to designated crew members.
- Prepared rehearsal studio by gathering set furniture, props and costumes.
- Worked with director to develop effective use of rehearsal times.
- Alleviated issues between actors on set to keep projects on track and avoid delays or budget overages.
- Maintained a log of schedules, script changes, and lighting calls.
- Oversaw attendance and performances.
- Worked closely with multiple directors, Front of House managers, and support staff to ensure rehearsals and performances were organized and stayed on schedule.
Applebee's Grill + BarOshkosh, WI
Server Trainer
03.2014 - 03.2016
Education
University of Wisconsin - OshkoshOshkosh, WI
Bachelor of Arts from Radio/TV/Film
05.2016
Skills
- Customer Service
- Balancing Daily Deposits
- Merchandising
- Service Quality
- Staff Management
- Critical Thinking
- Excellent Communication
- MS Office
- Active Listening
- Problem-Solving
- Organization and Time Management
- Issue Resolution
- Active Listening
- Problem-Solving
- Organization and Time Management
- Active Listening
- Problem-Solving
- Organization and Time Management
- Good Telephone Etiquette
- Teamwork and Collaboration
- Written Communication
- Planning and Coordination
- Multitasking Abilities
- Attention to Detail
Languages
English
Native or Bilingual
French
Limited Working
Japanese
Limited Working
Timeline
Assistant Store Manager
Dry Goods USA
02.2022 - Current
Customer Service Representative
Broad Ripple Animal Clinic
05.2019 - 10.2021
Retail Sales Leader
Pier One Imports
06.2016 - 05.2019
Stage Manager
University of Wisconsin - Oshkosh
09.2014 - 06.2016
Server Trainer
Applebee's Grill + Bar
03.2014 - 03.2016
University of Wisconsin - Oshkosh
Bachelor of Arts from Radio/TV/Film
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