Takiyah Kirk
Chattanooga,TN
Summary
Dedicated customer service professional with experience in handling fast-paced environments, high-volume situations, and resolving complex issues while maintaining strong customer satisfaction. Skilled in multitasking, CRM systems, and accurate documentation with clear communication, also known for professionalism, reliability, and delivering positive customer experiences
Overview
4
4
years of professional experience
Work History
Crew Member
Popeyes Chicken
Chattanooga, Tennessee
09.2024 - Current
- Organized and restocked supplies to support operations and team productivity.
- Presented orders to guests within anticipated service times.
- Prepared ingredients and assembled menu items to meet company quality standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted customers by taking orders and providing menu information.
- Drove team success by quickly completing assigned tasks.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
Hostess Trainer
parkridge east hospital
Chattanooga, Tennessee
08.2024 - 09.2025
- Trained new hostesses on customer service standards and operational procedures.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Maintained records of trainee progress, attendance, and completion certificates.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Deli Clerk
Publix
Chattanooga, Tennessee
09.2021 - 02.2024
- Greeted customers in a friendly and professional manner.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Prepared all food orders according to customer specifications.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Rotated product on shelves to ensure freshness.
- Maintained cleanliness and organization of the deli counter and workspace.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Inbound Call Center Representative
HomeServe USA - Contact Center
Chattanooga, Tennessee
02.2023 - 08.2023
- Resolved customer complaints effectively while maintaining professionalism and patience.
- Assisted customers with inquiries and provided accurate information on services.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
High School Diploma -
Howard High School
Chattanooga, TN05-2021
Skills
- Order processing
- Cash handling
- Record keeping
- Inventory management
- Effective communication
- Customer relationship management
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- technical support
- Customer service
- Analytical and critical thinking
Timeline
Crew Member
Popeyes Chicken
09.2024 - Current
Hostess Trainer
parkridge east hospital
08.2024 - 09.2025
Inbound Call Center Representative
HomeServe USA - Contact Center
02.2023 - 08.2023
Deli Clerk
Publix
09.2021 - 02.2024
High School Diploma -
Howard High School