Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Zimmerman

Mount Carmel,PA

Summary

A loyal employee with a proven track record at Walmart, excelling in leadership and organizational skills. Recognized for enhancing customer satisfaction ratings through effective coaching and problem resolution. Adept at multitasking and fostering teamwork, while maintaining inventory accuracy to meet demands. Committed to driving operational excellence and building strong vendor relationships.

Overview

27
27
years of professional experience

Work History

IFC/Steakhouse

Knoebles
06.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Assisted customers with carry-out service.
  • Established rapport with customers by providing friendly and attentive service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

ACS Operator

International Paper
10.2008 - Current
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Examined incoming materials for accuracy and quality.


Assistant Store Manager

Walmart
05.1998 - 05.2008
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained inventory to meet customer demands.
  • Read P&L statements to maximize profits.

Education

Vocational Degree (LPN) - Nursing Science

Danville School of Nursing
Danville, Pa
08-1996

Skills

  • Organizational skills
  • Self-Directed
  • Leadership
  • Multitasking
  • Teamwork and collaboration
  • Time management

Timeline

IFC/Steakhouse

Knoebles
06.2023 - Current

ACS Operator

International Paper
10.2008 - Current

Assistant Store Manager

Walmart
05.1998 - 05.2008

Vocational Degree (LPN) - Nursing Science

Danville School of Nursing

Similar Profiles

CREATE PROFILE
Karen Zimmerman