Summary
Overview
Work History
Education
Skills
Timeline
Server

India Harrington

Clifton Park,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Dispatcher/Customer Service Representative

Reimer Home Services
02.2023 - Current
  • Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
  • Communicated with clients to provide technician updates.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Server

The Cheesecake Factory
07.2014 - Current
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Provided professional service to an average of 75 guests per day
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Customer Care Manager

Adirondack Basement Systems
06.2021 - 02.2023
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Administrative Assistant

Private Real Estate Investors
09.2020 - 06.2021
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
  • Scheduled office meetings and client appointments
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Completed clerical tasks such as filing, copying and distributing mail
  • Interacted with customers by phone, email or in-person to provide information
  • Executed record filing system to improve document organization and management
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Administrative Assistant/Veterinary Assistant

Black Rock Animal Hospital
06.2011 - 07.2014
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting clients
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
  • Professionally managed over 50 calls per day

Education

Bachelor's - Communications

Southern Connecticut State University
New Haven, CT
06.2014

High School Diploma -

Central High School
Bridgeport, CT
06.2011

Skills

  • Account Management
  • Team Goals
  • Motivational Leadership
  • Data Tracking
  • Bookkeeping
  • Customer Relationship Management

Timeline

Dispatcher/Customer Service Representative

Reimer Home Services
02.2023 - Current

Customer Care Manager

Adirondack Basement Systems
06.2021 - 02.2023

Administrative Assistant

Private Real Estate Investors
09.2020 - 06.2021

Server

The Cheesecake Factory
07.2014 - Current

Administrative Assistant/Veterinary Assistant

Black Rock Animal Hospital
06.2011 - 07.2014

Bachelor's - Communications

Southern Connecticut State University

High School Diploma -

Central High School

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India Harrington