Hi, I’m
Shantel Wiltz
Raleigh,North Carolina
Don’t explain your philosophy. Embody it.
Epictetus
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
11
years of professional experience
Work History
CDC Foundation
Program Assistant, (Executive Assistant)
01.2022 - Current
Job overview
- Improving the ability to co-manage calendars simultaneously for executives, including across multiple time zones
- Serve as a stand-in for the Lab Director as needed during executive leadership meetings
- Research, prioritize, and follow up on incoming issues and concerns addressed to the Lab Director and/or the administrative office, including those of a sensitive or confidential nature
- Determine the appropriate course(s) of action, referral, or response for various matters concerning the Lab Director and/or the administrative office
- Complete critical aspects of deliverables with a hands-on approach, which aides in the Lab Director’s ability to effectively lead SLPH
- Manage and oversee day-to-day activities of the administrative office including planning and coordinating with other departments and offices
- Utilize NEOGOV, a HR management software, to set up interviews with prospective employees
- Assist in conducting interviews, reference checks, hiring and training new administrative employees
- Utilize Qualtrax, a compliance software, for SOPs and DocuSign
- Plan, organize, coordinate, promote, and facilitate in-person and remote events and meetings including
- Town Hall and Lab Directors’ Conference
- Honing in on project management skills by managing the SMART goals of a team of 23
- Resource, vendor, and revenue forecasting management
- Direct experience supporting executive-level leadership
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
Pike Engineering
Project Analyst II
10.2020 - 12.2021
Job overview
- Oversaw a team of 6 Project Analysts
- Created job guides for future Project Analysts
- Trained incoming Project Analysts and Project Managers on the company processes and software
- Owned portions of the project scope for the Major Projects team
- Well versed in the entire life cycle of a project from proposal development through contract close out
- Efficiently and effectively communicated within/outside of the project team, and communicated regularly with senior project team members about project tasks
- Created and distributed fielding maps for field technicians
- Utilized QuickBase for management of projects, work orders, subcontractors, portfolios, and resources
- Led project scope and deliverables across multiple, concurrent engagements
- Employed Maximo, a software used for asset monitoring, management, predictive maintenance and reliability planning, for small to midsize projects
- Initiated field request orders and facilitated meetings between required members
- Demonstrated the ability to process and analyze large volumes of data and consolidate into management level reports
- Assisted the Major Projects team’s Project Managers in their efforts to complete projects on time, within budget, and with high-quality standards
- Performed performance evaluation of those in the Project Analyst I role
- Communicated project status, project risks, issues and/or questions to project team, managers and stakeholders
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
HH Architecture
Executive Assistant to CEO
06.2020 - 10.2020
Job overview
- Maintained comprehensive and accurate corporate records, documents and reports
- Enhanced communication between the marketing department and principals, fostering a sense of teamwork and collaboration
- Managed and prioritized the CEO’s schedules to ensure that her time is focused on critical, strategic issues
- Managed external contact for the CEO and kept track of periodic communication needed for priority contacts
- Proficiency in Gsuite (gmail, docs, sheets), Slack, and Teams with aptitude to learn new software and systems
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Site Construction Inc
Project Coordinator
12.2018 - 06.2020
Job overview
- Created billing analysis template to ensure contractual terms are met
- Provided effective communication between internal and external senior leadership, vendors, and contractors
- Managed the overall planning, coordination, execution, and completion of more than 500 assigned projects and strategic initiatives ranging small to medium in scale
- Administered Ariba (SAP) and ServiceChannel management software to invoice projects for Fortune 500 companies
- Assessed damage resulting from natural disasters and created proposals for Fortune 500 companies
- Assisted with AR and AP
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Abatement Restoration Specialists
Administrative Specialist
12.2018 - 06.2020
Job overview
- Maintained files and records to ensure documentation is available and accurate
- Managed correspondence, confidential documents, recorded information, and staff records, and performed administrative duties as assigned
- Assisted bookkeeping with accounts payable and accounts receivable data entry and check generation
- Implemented a new filing and organizational system for reports and invoices
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
The Levine Museum of the New South
Education Intern
06.2012 - 08.2015
Job overview
- Arranged a 2-week long history intensive experience for teens including leading logistics for one week spent busing through: Birmingham, Atlanta, Selma, Montgomery, and Charlotte; provided oversight for 20 participants
- Experienced in scheduling, planning and managing travel logistics
- Organized and managed many special community programs including Civil Rights Activist visits, opening of the “Nuevolution! Latinos and the New South” exhibit, and soapbox speeches
- Led individualized educational and interactive tours for groups of up to 15 participants
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
Education
UNIVERSITY OF NORTH CAROLINA AT PEMBROKE
Master’s from Business Administration
2021
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Bachelor of Arts from International Affairs And Development
2018
BEIJING NORMAL UNIVERSITY
Certificate from Chinese Studies
2016
Skills
- Strategic Outreach
- Administrative Arrangements
- Database Management
- Administrative Support
- Process Improvement
- Advanced Excel
- Travel Coordination
- Event Planning
- Logistics Coordination
- Calendar Management
- Project Management
- Event Coordination
- Logistics Support
- Multitasking and Organization
- Program Administration
Languages
Chinese (Mandarin)
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Assistant, (Executive Assistant)
CDC Foundation
01.2022 - Current
Project Analyst II
Pike Engineering
10.2020 - 12.2021
Executive Assistant to CEO
HH Architecture
06.2020 - 10.2020
Project Coordinator
Site Construction Inc
12.2018 - 06.2020
Administrative Specialist
Abatement Restoration Specialists
12.2018 - 06.2020
Education Intern
The Levine Museum of the New South
06.2012 - 08.2015
UNIVERSITY OF NORTH CAROLINA AT PEMBROKE
Master’s from Business Administration
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Bachelor of Arts from International Affairs And Development
BEIJING NORMAL UNIVERSITY
Certificate from Chinese Studies
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