S.E. McClure
Liberty Hill,TX
Summary
Motivated and experienced professional with a strong background in customer service, communication, and analytical problem-solving, seeking to transition into a Mortgage Loan Originator role. Eager to support clients in achieving their homeownership goals while contributing to a dynamic, growth-oriented team.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Buyer
CarMax
Austin, TX
09.2002 - Current
- Collaborated cross-functionally with Sales, Operations, and Business Office teams to deliver a seamless iconic customer and associate experience in alignment with CarMax's service standards and company culture.
- Utilized reports and data analysis to monitor business trends and identify areas of opportunity for improvement and growth.
- Demonstrated financial acumen by leading teams in delivering accurate, timely offers and ensuring sound financial decisions.
- Identified process inefficiencies and implemented value-added improvements to enhance both customer and associate experience.
- Recruited, interviewed, hired, and trained associates, supporting career development and the growth Merchandising operations.
- Oversaw daily Merchandising operations by interpreting, communicating and executing company policies and procedures.
- Leveraged technology to collaborate with the team members across multiple locations, supporting the rollout and sustainment of new procedures, processes, and platforms.
- Conducted vehicle evaluations, assessed damage and repair costs, and made informed purchasing decisions through customer appraisals, auctions, and online channels.
- Evaluate and negotiate current market prices, understand, research, and assess vehicle damage and subsequent costs
involved with the damage, and make financially sound purchasing decisions for the company through customer appraisals, offsite auctions or online venues. - Forecasted, planned, and managed inventory with a strategic focus on product selection, pricing, promotional activity, and profit margin optimization.
Education
BBA - Computer Information Systems
Texas State University
San Marcos, TX08-2002
Skills
- Customer Service Skills
- Analytical Skills
- Communication Skills
- Sales and Negotiation Skills
- Technical Skills
Certification
Mortgage Loan Originator (MLO) License
- NMLS ID: 2656549
Timeline
Senior Buyer
CarMax
09.2002 - Current
BBA - Computer Information Systems
Texas State University