Cassidy "Sea" Pogue
Experienced Customer Care Associate
Boiling Springs,SC
Summary
Customer-oriented and focused worker with years of hands-on experience preparing food for customers as well as tending to their needs. Versed in safely operating deli equipment and pricing and packaging food items. Genuine and welcoming individual motivated to maintain customer satisfaction and contribute to business success by being a team player, always choosing kindness and patience, and feeling a sense of accomplishment from doing a good job.
Overview
6
6
years of professional experience
Work History
Live Music Performer
The Fresh Market
Hendersonville, NC
04.2024 - Current
- Played live music, including ukulele and my singing voice in front of customers at TFM.
- Came prepared with my own equipment such as amp and microphone.
Deli Team Member
The Fresh Market
Hendersonville, NC
11.2023 - Current
- Performed closing duties such as restocking salad case, cleaning equipment, and sanitizing surfaces
- Adhered to all health department guidelines regarding food handling, prepping, and sanitation practices.
- Operated slicers, ovens, grills and other kitchen equipment in a safe manner.
- Informed customers of deli specials to increase profits and did whatever possible to ensure customers' needs were satisfied.
Cashier
The Fresh Market
Spartanburg, SC
11.2022 - 09.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Mopped floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Cashier/Prep Cook
Sheba's Wicked Kitchen
Waterville, Maine
05.2018 - 08.2018
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Collected payments and provided accurate change.
Education
Associate of Arts - Botany
Spartanburg Community College
Spartanburg, SCSkills
- Upselling strategies/Sales Promotion
- Sanitation Practices
- Food safety knowledge
- Damage control; placating
- Attention to Detail
- Out-of-the-box thinking
Accomplishments
Received the "Distinguished Delegate Award" by executing a professional and effective diplomatic delegation at the simulatory "Model Arab League" SERMAL, representing the country of Somalia.
Affiliations
- Foraging for edible plants and mushrooms; cooking for my friends and family,
- Writing, singing, and playing music,
- and painting.
References
References available upon request.
Timeline
Live Music Performer
The Fresh Market
04.2024 - Current
Deli Team Member
The Fresh Market
11.2023 - Current
Cashier
The Fresh Market
11.2022 - 09.2023
Cashier/Prep Cook
Sheba's Wicked Kitchen
05.2018 - 08.2018
Associate of Arts - Botany
Spartanburg Community College
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