Seairra Williams
Crystal Springs,MS
Summary
Im a hard-working and driven individual who is not afraid to face challenges. Im passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesnt believe in misleading other people and being fair in everything I do!
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
Work History
Home Health Caregiver
CHRC
Florence, Mississippi
08.2022 - 08.2025
- Provided personal care and assistance to clients in daily living activities.
- Monitored client health and reported changes to healthcare professionals.
- Assisted with medication management and ensured proper adherence schedules.
- Developed trusting relationships with clients to enhance comfort and trust.
- Maintained a clean and safe environment for clients at home.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Helped clients stay happy and healthy by providing mental and emotional support.
Refund Specialist
Sarnova
DeMotte, Indiana
07.2021 - 01.2024
- Processed refund requests efficiently using Sarnova's internal systems.
- Collaborated with customer service to resolve refund-related inquiries.
- Reviewed documentation for accuracy to ensure compliance with company policies.
- Maintained detailed records of all refund transactions and communications.
- Assisted team members in understanding refund processing procedures and guidelines.
- Identified common issues in refund requests to streamline future processes.
Pharmacy Assistant
Walmart
Byram, Mississippi
08.2020 - 08.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels to ensure medication availability for customers.
- Educated customers on medication usage and potential side effects.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Coordinated with healthcare providers to clarify prescription information.
- Processed prescription orders using pharmacy management software efficiently.
- Supported billing processes by verifying insurance information effectively.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Delivered quality care to customers through close collaboration with pharmacist.
Data Entry Administrator
Lexmark
Jackson, Ms
06.2017 - 12.2019
- Entered data accurately into organization's database for record maintenance.
- Reviewed documents for completeness and ensured data integrity in submissions.
- Collaborated with team members to streamline data entry processes and improve efficiency.
- Utilized spreadsheet software to manage and analyze data sets effectively.
- Provided training to new volunteers on data entry protocols and best practices.
- Supported administrative staff by generating reports based on collected data as needed.
- Provided support to other departments within the organization as needed.
Production Worker
LC Industries, NC
Hazlehurst, Mississippi
09.2011 - 12.2016
- Operated machinery to assemble products according to specifications.
- Inspected finished goods for quality assurance and compliance standards.
- Collaborated with team members to streamline assembly line processes.
Customer Service Representative
Lenovo
Florida City, Florida
01.2013 - 08.2016
- I utilize phone, email, or chat to address customer inquiries, process orders, provide support, and promote products or services. Their duties may also include researching customer needs, developing sales strategies, and collaborating with teams.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining professionalism and empathy.
- Collaborated with team members to enhance customer service processes.
- Documented customer interactions in CRM system for accurate record-keeping.
- Maintained knowledge of products and services to better assist customers.
- Handled escalated complaints, ensuring a satisfactory resolution for customers.
Sales and Marketing Representative
Old Navy
Ilion, New York
08.2010 - 08.2014
- Conducted market research to identify trends and consumer preferences.
- Developed promotional materials to enhance customer engagement and drive sales.
- Assisted customers with product selection and provided exceptional service.
- Collaborated with team members to execute in-store marketing initiatives.
- Monitored inventory levels to ensure product availability and display effectiveness.
- Engaged in community events to promote brand awareness and attract customers.
- Utilized point-of-sale systems for transactions and customer data management.
Education
Associate of Arts - Health Administration
Hinds Community College
Raymond, MS 04.2016 - 09.2018
Crystal Springs High School
Crystal Springs, MSSkills
- Medication dispensing
- Inventory management
- Prescription processing
- Pharmacy software
- Healthcare collaboration
- Data entry accuracy
- Effective communication
- Problem solving
- Organizing supplies
- Supply restocking
- Answering customer questions
- Stocking shelves
- Labeling prescriptions
- Resolving customer issues
- HIPAA compliance
- Processing orders
- Customer engagement
- Sales strategy
- Promotional material development
- Customer relationship management
- Data analysis
- Team collaboration
- Quality assurance
- Conflict resolution
- Time management
- Emotional intelligence
- Administrative support
- Multitasking and organization
- Live chat support
- Complaint handling
- Merchandise upselling
- Opening and closing accounts
- Critical thinking
- Customer support
- Data entry
- Client relationship management
- Communication skills
- Typing speed
- Phone etiquette
- Record preparation
- Appointment scheduling
- Product knowledge
- Social media support
Timeline
Home Health Caregiver
CHRC
08.2022 - 08.2025
Refund Specialist
Sarnova
07.2021 - 01.2024
Pharmacy Assistant
Walmart
08.2020 - 08.2023
Data Entry Administrator
Lexmark
06.2017 - 12.2019
Associate of Arts - Health Administration
Hinds Community College
04.2016 - 09.2018
Customer Service Representative
Lenovo
01.2013 - 08.2016
Production Worker
LC Industries, NC
09.2011 - 12.2016
Sales and Marketing Representative
Old Navy
08.2010 - 08.2014
Crystal Springs High School