Sean Acker
Laguna Niguel,CA
Summary
Proven track record in enhancing guest satisfaction and operational efficiency, notably at Holland America Princess Resort. Excelled in laundry management and customer service, boosting housekeeping productivity and guest relations through effective teamwork and maintenance coordination. Demonstrated multitasking proficiency and a strong work ethic, contributing to significant improvements in cleanliness and service quality.
Overview
2
2
years of professional experience
Work History
Houseperson
Holland America Princess Resort
04.2024 - Current
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
Host
Mendocino Farms
11.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Walgreens
08.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2022
Skills
- Laundry Management
- Maintenance Coordination
- Housekeeping tasks
- Cleaning techniques
- Guest Relations
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Houseperson
Holland America Princess Resort
04.2024 - Current
Host
Mendocino Farms
11.2023 - 03.2024
Cashier
Walgreens
08.2022 - 07.2023
High School Diploma -
Aliso Niguel High School