SEAN A. DICKERSON
New Braunfels,TX
Summary
- Technically proficient highly successful Information Technology Professional with 25+ years of proven experience in Energy, Technology, Healthcare & BFSI environments.
- Develop, transition & build technology solutions that drive business performance & deliver required results.
- Define the vision, scope & goals for desired solution.
- Effective leadership skills in business case planning, architecture & execution of technology plans that promote growth.
- Deep Expertise in all types of architecture including Enterprise, Public & Private Cloud, Storage, Networking, Security & Disaster Recovery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Solution Architect IV
Rackspace Technology
01.2013 - Current
- Technical trusted advisor driving technology strategy, solution development & technical architecture for enterprise and mid-market customers.
- Develop architect solutions based on Azure, AWS, public cloud technologies, private cloud technologies (VMWare & Microsoft).
- Perform in-depth evaluation by gathering technical requirements from IT Director & CTO/CIO level.
- Responsible for technical validation, aligning with interoperability of the solution.
- Record project status along with open issues.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Provided support during customer implementations and applied industry best practices.
- Present proposed solution to customer via whiteboarding sessions.
- Assist in Pre-sales documentation process with RFP/RFI responses.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
Implementation Engineer
Rackspace Technology
01.2011 - 01.2013
- Technical project lead for new customer implementations for Mid-Market and Enterprise builds.
- Technical lead for Windows System Administrators.
- Coordinated with Sales and Solution Engineers regarding customer project builds.
- Working with cross-functional technical functional teams to successfully complete the customer build on time.
- Working with the inheriting account teams for smooth transition of customer account.
- Managed multiple complex projects simultaneously, proving adept at prioritizing tasks to maximize time efficiency without sacrificing quality or attention to detail.
- Ensured regulatory compliance across all implemented systems by diligently reviewing relevant guidelines and legislation throughout project stages.
- Leveraged Waterfall methodology for project management and SCRUM for backlog.
- Served as primary point-of-contact for troubleshooting inquiries from both internal team members and clients.
Lead Technician/Sr. System Engineer
Rackspace Technology
03.2005 - 01.2011
- Technical lead for multiple Mid-Market & Enterprise customer accounts.
- Supervised a team of system administrators responsible for supporting customer accounts.
- Responsible for interviewing system administrators and developing them into lead technicians.
- Managed Microsoft infrastructure for customer hosted environment.
- Technical liaison for adjacent functional areas (Network Security, Storage, Virtualization).
- Project management lead for customer infrastructure & datacenter migrations.
- Proactively advised customers regarding infrastructure upgrade & optimization.
- Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Monitored and evaluated engineering performance to recommend improvements.
Network Systems Engineer
CIENA Corporation
10.2000 - 10.2004
- Managed enterprise network with 8,000+ users in 20 US locations.
- Supported Microsoft infrastructure for Engineering, Manufacturing and internal IT business units.
- Maintained Windows 2003 Active Directory with 15 DC's and 20 sites.
- Installed and designed AD project with a team of six administrators.
- Supporting hardware Compaq, Dell, HP & IBM eSeries Blade servers.
- Project management lead for client antivirus migration for the entire company.
Education
Master's in Business Administration -
University of Phoenix
San Antonio, TX06.2010
BS - Hotel & Restaurant Management
Drexel University
Philadelphia, PA08.1998
Skills
- AWS
- VMware
- Azure
- Disaster Recovery Solutions
- Storage Solutions
- IT Transformation
- Enterprise architecture design
- Microsoft Technologies
- Cisco Networking
- Security and compliance
- Performance optimization
- Stakeholder communication
- Requirements gathering
- Technical project management
- Client relationship management
- Customer implementation
- IT strategy development
Accomplishments
- Solution Engineering/Problem Solving: Within depth knowledge of customer infrastructure, including Windows/Linux & Cloud computing, solved customer technical issues. Result: Satisfied customer base that increased monthly recurring revenue.
- Technical Consulting/System Architecture: Consulted with existing and new acquisition customers; identified client needs, analyzed existing environment and presented an architectural solution. Result: Expanded existing customer infrastructure & completed the sales cycle to acquire new customers.
- Infrastructure Administration: Patched, monitored, conducted back-up operations & performance tuning customers’’ environment. Result: Optimized infrastructure.
- Technical Project Management / Teaming: Managed cross-functional teams by coordinating actions for customer data center migrations, new acquisition customer implementations & existing customer IT transformations.
- Communications / Presentations: Built and presented concise solution designs to C-Level executives, IT Directors & IT Managers. Result: Demonstrated the vitality of the solution.
Certification
- AWS Solutions Architect Associate Feb 2020
- Azure Solution Architect Expert Jun 2020
- Information Technology Infrastructure Library (ITIL), Rackspace, San Antonio, TX Dec 2011
Timeline
Solution Architect IV
Rackspace Technology
01.2013 - Current
Implementation Engineer
Rackspace Technology
01.2011 - 01.2013
Lead Technician/Sr. System Engineer
Rackspace Technology
03.2005 - 01.2011
Network Systems Engineer
CIENA Corporation
10.2000 - 10.2004
BS - Hotel & Restaurant Management
Drexel University
Master's in Business Administration -
University of Phoenix
Expertise Areas
- Cloud Architecture designs scalable & evergreen applications
- Business & IT Alignment via Enterprise Architecture producing roadmaps
- Business Simplification & IT Cost Containment
- Infrastructure Architecture
- Cross Functional Team Leadership
- IT Transformation
- Technical Project Management
- Customer Service
- Mentorship/Employee Development
- Solution Implementation
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