Sean Alec Zeman
El Segundo,CA
Summary
- Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful customer service results. Demonstrates genuine rapport with clients, vendors, and co-workers. Proven teamwork and commitment to contributing to positive customer experiences. Adept at managing high volume, keeping calm, and maintaining professionalism.
Overview
9
9
years of professional experience
Work History
Operations Manager
Off Grid Travel
06.2022 - 10.2024
- As manager of operations of a start-up, I was responsible for the daily execution of all aspects of Off Grid Travel.
- Used excellent verbal skills to effectively determine needs of clients. Performed reservation intakes, coordinated logistics to move reservations to accommodate clients. Reviewed detailed instructions on how to use all solar-powered interior appliances with clients.
- Provided 24/7 customer service including troubleshooting any on-the-road 'how to' issues. Resolved customer concerns in a timely manner, ensuring customer satisfaction.
- Scheduled vehicle maintenance and upkeep, performed fleet inventory, cleaning the interior and exterior of the vans, ensuring the solar power grid was fully functional. Ordered any replacement appliances.
- Transported vans to clients in other cities/states, showed vans to prospective clients who want to purchase, coordinated client van pickups, filed insurance claims when necessary on behalf of the clients, and negotiated Fast Track fee payments.
- Tracked and replenished inventory to maintain standard van interior supplies.
- Responded to information requests from superior, providing specific documentation.
- Developed excellent vendor relationships.
Care Giver
Albert Knapp
02.2020 - 03.2022
- Provided essential daily care to grandparents throughout pandemic
- Offered emotional support and companionship.
- Brought meals and groceries.
Four Daughters Kitchen
Manhattan Bch, USA
06.2016 - 06.2018
- Provided daily service to restaurant customers. Presented menus and took initial drink orders.
- Expediated all to-go orders making sure everything was provided and accurate.
- As the busser cleared dishes quickly, to keep tables readily available for incoming customAers.
- Served coffee, espresso, teas and other beverages as morning barista. Kept the bar back fully stocked and washed all the glasswear.
- Assisted waitstaff by delivering customer's food. Brought out any additional condiments and refreshed drinks.
- Responsible for opening restaurant mid week mornings and closing on weekends.
- Knowledgeable of food sanitation and safety policies.
Tree Lot Assistant-Seasonal
International Garden Center
11.2015 - 12.2016
- Received tree inventory, offloaded from deliver trucks, trimmed, staked with tree stands, and organized inventory.
- Responded to customer inquiries and provided customer service on the lot by assisting people with their selections.
- Delivered trees to client’s homes in a timely manner with care and thoughtfulness when bringing tree into the home.
- Troubleshooted any issues that arose during delivery.
Education
High School Diploma -
El Segundo High School
El Segundo01.2017
Skills
- Excellent Customer Service
- Effective Communication Skills
- Logistics
- Hard Working
- Versatile
- Excellent Team Work
- Honest and Dependable
- Inventory Management
- Problem-Solving
- Schedule Management
- Vendor Sourcing
- Effective customer upselling
- Cash Handling
- Safe Food Handling
- Order Taking
- Menu knowledge
Professional Development
Food Handler Certificate
Affiliations
- Golfing
- Gaming
- Fantasy Football
- Gym Workouts
- Trying different cuisines
- Traveling
Timeline
Operations Manager
Off Grid Travel
06.2022 - 10.2024
Care Giver
Albert Knapp
02.2020 - 03.2022
Four Daughters Kitchen
06.2016 - 06.2018
Tree Lot Assistant-Seasonal
International Garden Center
11.2015 - 12.2016
High School Diploma -
El Segundo High School
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