Results-driven leader, with 11+ years of experience in promoting positive community impact events, enhancing sales activities, revenue, fundraising and directing branding initiatives. Intellectual speaker with exceptional interpersonal abilities with both internal and external stakeholders. Determined, tireless and enterprising in stressful, fast-paced settings. Expert in cultivating strong partnerships to advance organizational objectives.
Overview
11
11
years of professional experience
Work History
Freight Dispatcher
G&G Freight, LLC
11.2022 - Current
Increased G&G Freight, LLC profit by 22% in 2023
Prepare payroll and distribute to employees.
Dispatch drivers to meet specific deadlines with proper documents as needed; design routes for LTL and full trucks loads; combine loads to maximize efficiency, increase profitability, and enhance driver productivity.
Able to modify routes efficiently and at a moments notice to fit new pick up and drop off locations into driver's route; able to quickly move to an alternate vendor when business conditions (availability, price, or quality) dictate change
Follow all safety and regulatory rules, and over see that drivers are in compliance.
Build long-standing relationships with new and existing broker/carrier resources, manage loads on all industry load boards, and accountable for tracking and tracing all deliveries and resolving service issues and failures.
Negotiate best rates with vendors and most cost-effective delivery options with customers, all while answering phones when drivers need assistance.
Research and build new books of business to help further clients' reach in efforts to maximize opportunities and revenue generation
Director, Corporate and Volunteer Engagement
Crossroads Community Services
04.2022 - 11.2022
Worked collaboratively with the leadership to ensure key project outcomes and/or policy, advocacy, and legislation were evaluated and leveraged for maximum community and organizational impact
Oversaw operations and established departmental performance goals; provided feedback for performing and underperforming areas to achieve daily and long-term goals.
Formed strategic partnerships and connected with potential clients to drive business development.
Spearheaded innovative approaches to resource allocation and strategic planning.
Trained and guided a team of 15 members to maintain high productivity and performance metrics.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Director, Community Development (Youth Sports)
WNBA, Dallas Wings Basketball & NLL, Panther City Lacrosse
11.2017 - 02.2021
Introduced and cultivated the first $1,000,000+ partnership in team's history
#1 in team group sales revenue and implemented three (3) of the top five (5) revenue generating theme nights each year (2017-19)
Assisted management in all aspects of selling, servicing, and renewing premium, partnership, and group membership accounts
Recruited, hired, and managed a three (3) member Community Relations department and budget
Amplified team community engagement strategy through planned, coordination, and execution of 75+ community/sponsorships appearances, each year, for Wings front-office staff, players/coaches, and/or mascot with non-profit and community groups
Produced post-game concerts featuring Grammy and Stellar Award winners: Kirk Franklin (2018), The Walls Group (2018) and Fred Hammond (2019)
Created an online "Dallas Wings Live Virtual Experience" for fans to participate during 2020 "bubble/COVID" season
Led the "Dallas Wings Social Justice Committee" in collaborating with NBA, WNBA, Colleges and Universities, local affinity groups, and City Elections Committees
Coached and conducted all pre-game sponsored basketball clinics (and other sessions including Nike and Hall of Fame inductee, Tamika Catchings)
Planned and coordinated fundraising auction events (live online and in-person, including resourcing, staffing, and venue set-up)
Established multiple sponsored initiatives: Dallas Wings "Jr WNBA/NBA Coach of the Year", Lightning Legacy Readers, Donald Driver Youth Basketball tour
Community Relations Manager
WNBA, Dallas Wings Basketball
11.2015 - 11.2017
#1 in team Group Sales Revenue (2016, 2017)
Identified new business opportunities through cold calling, networking, and marketing which led to secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Lead and executed fully integrated community programs and appearances with non-profit and community groups which led to revenue generation
Planned and coordinated a "Breast Health Awareness Charity Online Jersey Auction"
Managed Community Relation inventory, including mascot costume, equipment, and promotional items
Coordinated pre-game and post-game player fan experience activities; Organized in-season and off-season player/coach autograph sessions
Account Executive
WNBA, Tulsa Shock Basketball
12.2014 - 10.2015
Planned, organized, and developed over 50+ activations for public, private and/or game day events
Qualified leads, built relationships and executed sales strategies to drive new business.
Gathered information from clients to secure accounts, verify payment and identify special requirements.
Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Gained understanding of goals, objectives and processes to meet client business needs.
Box Office and Ticket Operations Assistant
Texas Rangers Baseball Club
02.2014 - 10.2014
Worked with 1000+ clients to secure game tickets, parking, and all other customer needs
Solved problems timely and effectively, ensuring customer satisfaction.
Managed day-to-day department operations with effective workflow coordination.
Processed customer orders and invoices to support timely fulfillment and delivery.
Traveled to two off-site offices to fix errors, update records, and assist with any tasks at hand
Game day ticket manager.
Internship, Community Outreach and Mail Attendant
Texas Rangers Baseball Club
02.2013 - 02.2014
Coordinated outreach projects with diverse organizations, elementary and high schools
Scheduled tournaments, event staffing, and concessions for Texas Rangers Youth Ballpark
Managed community equipment and youth donation drives
Handled 100+ incoming/outgoing daily Post Office and interoffice mail throughout ballpark
Coordinated shipping with Shipping/Receiving clerk (UPS and FedEx)
Enhanced knowledge and experience with office machinery (Pitney Bowes).
Collected, arranged, and input information into database system.