Sean Austin
Chicago,IL
Summary
Highly accomplished Patient Service Manager with 8+ years of experience managing large-scale food service operations within healthcare settings, consistently serving over 600 patients per meal period. Demonstrated success in leading and motivating teams of 100+ employees, streamlining processes to improve efficiency, and implementing patient-centered initiatives to enhance satisfaction, including a 75% satisfaction rate while serving approximately 1300 patients daily. Expertise in Kronos, VCS, and Comp-nutrition. Seeking to leverage my expertise to drive operational excellence and contribute to [Health Field]'s mission of providing outstanding patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Manager
UCMC
Hyde Park
12.2018 - 01.2025
- Utilized Kronos for comprehensive payroll processing, VCS for employee scheduling, and Comp-nutrition for hospitality suite management within the diet office, while also overseeing daily operations of patient food services and ensuring the delivery of high-quality meals to 600+ patients per meal period.
- Managed staff and monitored compliance with work policies, procedures, and internal controls.
- Spearheaded departmental risk and quality management initiatives.
- Collaborated with nursing staff on "adopt a floor" program to achieve patient satisfaction goals.
- Developed and implemented on-the-job training and in-service curriculum, documentation, and training manuals.
- Conducted daily rounding, test trays, tray essentials, and safe briefs to ensure quality and safety standards.
Patient Service Manager Food and Nutrition
Morrison Healthcare Food Services
Georgetown University (Washington DC)
11.2016 - 12.2018
- Directed evening operations in a large, unionized environment (100+ employees), managing daily food service for approximately 1300 patients.
- Increased patient satisfaction to 75% and achieved a 5% improvement by implementing new tray accuracy protocols and patient feedback systems.
- Developed and implemented on-the-job training programs to enhance staff performance and service quality.
- Maintained quality standards through daily rounding, test trays, and accuracy audits
Senior Event Manager
High Point Events – Catering
Clarksburg, MD
02.2016 - 08.2016
- Managed all aspects of VIP events for a full-scale catering company, ensuring high-end customer service and client satisfaction for gatherings ranging from intimate parties of 5 guests to large-scale events with up to 3,000 attendees.
- Coordinated food preparation, service, inventory management, and restocking for a variety of events.
- Oversaw pre-service communication with clients and vendors to guarantee seamless event execution.
Education
Associate of Science - Civil Engineering
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Team Leadership
- Staff Management
- Training and Development
- Operational Efficiency
- Process Improvement
- Performance Management
- Excellent Interpersonal Skills
- Client Satisfaction
- VIP Event Management
- Pre-service Communication
Leadership & Management:
Customer Service & Client Relations:
Technical Skills:
- Kronos (Payroll Processing, Timekeeping, Attendance)
- VCS (Employee Scheduling)
- Comp-nutrition (Dietary Management)
- Inventory Management
- Quality Assurance
- Risk Management
- Compliance
- ServSafe Certified
- Sanitation of Chicago Certified
- Dependable
- Prompt
Quality & Compliance:
Personal Attributes:
Certification
- ServSafe Certified
- Sanitation of Chicago Certified
Languages
English
Full Professional
Timeline
Patient Service Manager
UCMC
12.2018 - 01.2025
Patient Service Manager Food and Nutrition
Morrison Healthcare Food Services
11.2016 - 12.2018
Senior Event Manager
High Point Events – Catering
02.2016 - 08.2016
Associate of Science - Civil Engineering
Southern Illinois University, Carbondale