Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sean Austin

Chicago,IL

Summary

Highly accomplished Patient Service Manager with 8+ years of experience managing large-scale food service operations within healthcare settings, consistently serving over 600 patients per meal period. Demonstrated success in leading and motivating teams of 100+ employees, streamlining processes to improve efficiency, and implementing patient-centered initiatives to enhance satisfaction, including a 75% satisfaction rate while serving approximately 1300 patients daily. Expertise in Kronos, VCS, and Comp-nutrition. Seeking to leverage my expertise to drive operational excellence and contribute to [Health Field]'s mission of providing outstanding patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Manager

UCMC
12.2018 - 01.2025


  • Utilized Kronos for comprehensive payroll processing, VCS for employee scheduling, and Comp-nutrition for hospitality suite management within the diet office, while also overseeing daily operations of patient food services and ensuring the delivery of high-quality meals to 600+ patients per meal period.
  • Managed staff and monitored compliance with work policies, procedures, and internal controls.
  • Spearheaded departmental risk and quality management initiatives.
  • Collaborated with nursing staff on "adopt a floor" program to achieve patient satisfaction goals.
  • Developed and implemented on-the-job training and in-service curriculum, documentation, and training manuals.
  • Conducted daily rounding, test trays, tray essentials, and safe briefs to ensure quality and safety standards.

Patient Service Manager Food and Nutrition

Morrison Healthcare Food Services
11.2016 - 12.2018
  • Directed evening operations in a large, unionized environment (100+ employees), managing daily food service for approximately 1300 patients.
  • Increased patient satisfaction to 75% and achieved a 5% improvement by implementing new tray accuracy protocols and patient feedback systems.
  • Developed and implemented on-the-job training programs to enhance staff performance and service quality.
  • Maintained quality standards through daily rounding, test trays, and accuracy audits

Senior Event Manager

High Point Events – Catering
02.2016 - 08.2016
  • Managed all aspects of VIP events for a full-scale catering company, ensuring high-end customer service and client satisfaction for gatherings ranging from intimate parties of 5 guests to large-scale events with up to 3,000 attendees.
  • Coordinated food preparation, service, inventory management, and restocking for a variety of events.
  • Oversaw pre-service communication with clients and vendors to guarantee seamless event execution.

Education

Associate of Science - Civil Engineering

Southern Illinois University, Carbondale
Carbondale, IL

Skills

    Leadership & Management:

  • Team Leadership
  • Staff Management
  • Training and Development
  • Operational Efficiency
  • Process Improvement
  • Performance Management

    • Customer Service & Client Relations:

  • Excellent Interpersonal Skills
  • Client Satisfaction
  • VIP Event Management
  • Pre-service Communication

    • Technical Skills:

  • Kronos (Payroll Processing, Timekeeping, Attendance)
  • VCS (Employee Scheduling)
  • Comp-nutrition (Dietary Management)
  • Inventory Management

    • Quality & Compliance:

  • Quality Assurance
  • Risk Management
  • Compliance
  • ServSafe Certified
  • Sanitation of Chicago Certified

    • Personal Attributes:

  • Dependable
  • Prompt

Certification

  • ServSafe Certified
  • Sanitation of Chicago Certified

Languages

English
Full Professional

Timeline

Patient Service Manager

UCMC
12.2018 - 01.2025

Patient Service Manager Food and Nutrition

Morrison Healthcare Food Services
11.2016 - 12.2018

Senior Event Manager

High Point Events – Catering
02.2016 - 08.2016

Associate of Science - Civil Engineering

Southern Illinois University, Carbondale

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Sean Austin