Sean Bain
Monmouth,OR
Summary
I'm a dedicated employee with expertise in compassionate caregiving, behavioral management, and relationship building.
Overview
33
33
years of professional experience
Work History
Store Manager
Grocery Outlet
02.2023 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service techniques and operational best practices.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated scheduling and workload distribution to maximize team efficiency and productivity.
- Resolved customer inquiries and complaints, enhancing overall shopping experience satisfaction.
- Maintained store presentation standards, ensuring a clean, organized, and inviting environment for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Program Manager
First Call Resolution
04.2015 - 12.2022
- Developed project timelines and resource allocation plans to ensure on-time delivery of key initiatives.
- Coordinated cross-functional teams to streamline communication and enhance project collaboration efforts.
- Managed stakeholder expectations through regular updates and status reports, fostering transparency in project progress.
- Implemented process improvements that increased operational efficiency and reduced project turnaround times.
- Facilitated training sessions for team members, enhancing skill development and knowledge sharing across departments.
- Utilized project management software to track milestones, deadlines, and resource assignments effectively.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Direct Support Professional
Partnerships In Community Living
10.2010 - 04.2015
- Supported individuals with developmental disabilities in daily living activities, enhancing independence and quality of life.
- Assisted clients in developing social skills through engaging community activities and structured programs.
- Collaborated with interdisciplinary teams to create tailored care plans that addressed individual needs and goals.
- Monitored client progress, documenting changes and communicating effectively with families and support staff.
- Mentored new staff members on best practices for providing compassionate care and support services.
- Implemented behavior management strategies to promote positive interactions and reduce challenging behaviors.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Support Professional
Ron Wilson Center
06.2003 - 12.2009
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Clerk
Giant Food
10.1992 - 02.2003
- Trained new team members on operational procedures and customer service standards.
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Implemented best practices for merchandising, improving product presentation and accessibility.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
High School Diploma -
Owings Mills High School
Owings Mills, MD06-1993
Skills
- Behavior redirection
- First aid and safety
- Medication administration
- Compassionate caregiving
- Individual daily documentation
- Behavioral management
- Housekeeping tasks
- Relationship building
Timeline
Store Manager
Grocery Outlet
02.2023 - Current
Program Manager
First Call Resolution
04.2015 - 12.2022
Direct Support Professional
Partnerships In Community Living
10.2010 - 04.2015
Direct Support Professional
Ron Wilson Center
06.2003 - 12.2009
Clerk
Giant Food
10.1992 - 02.2003
High School Diploma -
Owings Mills High School