Sean Bain
Calgary
Summary
Proficient Team Lead with a strong background in problem-solving and team leadership. Committed to fostering a productive work environment that enhances customer satisfaction and aligns with organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead - Service Operations
ATCO Energy Systems
Calgary
08.2024 - Current
- Resolved customer inquiries and service requests promptly, enhancing customer satisfaction.
- Managed team schedules to optimize resource allocation and coverage.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members, improving overall group productivity.
- Conducted performance appraisals for team members, delivering feedback and identifying improvement areas.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer concerns promptly, ensuring high levels of satisfaction.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Distribution Operator - Service
ATCO Energy Systems
Calgary
10.2007 - 08.2024
- Resolved customer and contractor concerns to enhance service satisfaction.
- Responding to customer generated service calls at any time of day.
- Assist emergency responders on incident investigation.
- Detailed incident reporting to customers and ATCO leadership.
- Appliance troubleshooting.
- Assist in training new staff within the Service Operations and Workforce Development departments..
- Participated in SEQ, DuPont, and EPIC committee meetings.
- Reported gas code infractions to the enforcing authority.
- Engaged in departmental safety meetings.
- Performed physical tasks using various hand and power tools.
Education
Applied Management Certification -
Southern Alberta Institute of Technology
Calgary, AB05-2017
High School Diploma -
Sir Winston Churchill High School
Calgary, Alberta06-1999
Skills
- Team leadership
- Coaching performance
- Employee training
- Customer service
- Relationship management
- Problem solving
- Optimizing processes
- Deadline management
- Schedule management
- Time management
- Attention to detail
- Effective communication
- Workplace safety
Certification
- Red Seal Endorsed Gasfitter - Class A Journeyman's Ticket
Timeline
Team Lead - Service Operations
ATCO Energy Systems
08.2024 - Current
Distribution Operator - Service
ATCO Energy Systems
10.2007 - 08.2024
Applied Management Certification -
Southern Alberta Institute of Technology
High School Diploma -
Sir Winston Churchill High School