Sean Baker-Cromwell
Dunbarton ,NH
Summary
Knowledgeable and dedicated customer service professional with extensive experience 15+ years in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
Service Sales Representative
CINTAS, Professional Uniform And Facility Services
Manchester , NH
09.2021 - Current
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Maintained [Number]% conversion rate on new contacts by using persuasive communication skills.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Investigated and resolved customer inquiries and complaints quickly.
Branch Service Representative
Merrimack Savings Bank
Hooksett , NH
03.2021 - Current
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Managed branch vault and cash supply, including preparing and processing shipments to keep appropriate level of currency on-hand.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
Property Manager
Baker-housing
Concord , NH
05.2014 - Current
- Performed minor/major repairs to keep properties updated and well maintained
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Installed new locks, door handles and door closers.
- Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
General Manager
Dunkin' Donuts
Concord, NH
03.2013 - 09.2020
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Manager
Dunkin' Donuts
Concord, NH
03.2009 - 03.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demands.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Crew Member
Dunkin' Donuts
Concord, NH
01.2007 - 03.2009
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Automotive Technician
Mom's Garage
Manchester, NH
12.2004 - 05.2007
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
- Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets
- Followed company procedures to maintain work environment in neat and orderly condition
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Education
Certificate - Oil Burner Technician
Nh School of Mechanical Trades
Hampton NH11.2020
Associate in Automotive Technology - Automotive Mechanics
Manchester Community College
Manchester, NH2006
High School Diploma -
Concord High School
Concord, NH2004
Skills
- Effective leader
- Verbal and written communication
- Problem Solving
- Goal attainment
- Embraces team work
- Ability to grasp new concepts quickly and efficiently
- Repair
- Power Tools
- Machine Operation
- Hand Tools
- Predictive and Preventive Maintenance
- Customer Service
- Critical thinking
- Detail-orientated
- Multitasking abilities
- Repair services
- Mechanical Knowledge
Professional References
Matthew Delude , Lawyer, at Primmer Piper Eggleston & Cramer PC, 1-(603) 660-3210
Brad Fournier , President of Rons Toy Shop Manchester NH , 1- (603) 540-0400
Timeline
Service Sales Representative
CINTAS, Professional Uniform And Facility Services
09.2021 - Current
Branch Service Representative
Merrimack Savings Bank
03.2021 - Current
Property Manager
Baker-housing
05.2014 - Current
General Manager
Dunkin' Donuts
03.2013 - 09.2020
Manager
Dunkin' Donuts
03.2009 - 03.2013
Crew Member
Dunkin' Donuts
01.2007 - 03.2009
Automotive Technician
Mom's Garage
12.2004 - 05.2007
Certificate - Oil Burner Technician
Nh School of Mechanical Trades
Associate in Automotive Technology - Automotive Mechanics
Manchester Community College
High School Diploma -
Concord High School
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