Sean Bancroft
Houston,TX
Summary
Seasoned delivery and rideshare professional with a proven track record of excellence in customer service and route optimization, notably with Lyft. Expert in GPS navigation and maintaining high standards of vehicle cleanliness, I consistently achieve top customer satisfaction ratings. My adaptability and positive attitude ensure efficient, safe passenger and goods transport, reinforcing brand standards and loyalty.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Instacart
Houston, TX
10.2023 - Current
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Received daily delivery instructions and route assignments from dispatch.
- Utilized GPS and maps for efficient route planning.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Checked tires for proper inflation before leaving on each route.
- Navigated routes with relevant map programs and GPS systems.
Rideshare Driver
Lyft
Houston, TX
04.2022 - Current
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Achieved consistently high customer scores due to exceptional service.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Rideshare Driver
Uber
Houston, TX
01.2021 - 01.2025
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Achieved consistently high customer scores due to exceptional service.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Adapted to varying traffic conditions and rerouted to maintain timely service.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
Education
BBA - Finance
Texas Tech University
Lubbock, TX08-2006
Skills
- GPS and route planning
- Dependable and reliable
- Excellent sense of direction
- Clear communication
- GPS operation
- Positive attitude
- Customer service
- Local delivery
- Time management skills
- GPS navigation
- Exceptional written and verbal communication skills
- Courteous and polite demeanor
- Attention to detail
- Loading and unloading
- Adaptability and flexibility
Timeline
Delivery Driver
Instacart
10.2023 - Current
Rideshare Driver
Lyft
04.2022 - Current
Rideshare Driver
Uber
01.2021 - 01.2025
BBA - Finance
Texas Tech University
Similar Profiles
China BeiermeisterChina Beiermeister
Customer Service Representative at InstacartCustomer Service Representative at Instacart
Jennifer HolstromJennifer Holstrom
Instacart Shopper at InstacartInstacart Shopper at Instacart
Qua'Onna LeggsQua'Onna Leggs
Independent Contractor at InstacartIndependent Contractor at Instacart
Korbin MarquezKorbin Marquez
Grocery Shopper at InstacartGrocery Shopper at Instacart
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard