Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Sean Barnett

Ford City,PA

Summary

Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

12
12
years of professional experience

Work History

Software QA/Support Engineer

R.J. Lee Group
Pittsburgh, PA
08.2022 - Current
  • Provided technical assistance to resolve issues encountered by internal IntelliSEM users.
  • Ensured high-quality customer service and support
  • Led the implementation and management of our automated ticketing system
  • Educated and guided users in utilizing a scanning electron microscope
  • Developed instructional videos for training purposes
  • Consistently met service level agreements
  • Consistently upheld a high net promoter score

Technician II

R.J. Lee Group
Monroeville, PA
01.2019 - 08.2022
  • Responsible for the login and preparation of powdered metal samples, as well as their subsequent analysis
  • Maintained cleanliness standards in certified clean room
  • Conducted sample analysis through the use of scanning electron microscopy
  • Utilized successful strategies in handling and disposing of hazardous materials

Store Manager

Uber Glas
Tarentum, PA
08.2014 - 01.2019
  • Managed and monitored store inventory efficiently
  • Generated monthly sales reports by analyzing data
  • Enhanced overall customer satisfaction by providing excellent in-store support, including troubleshooting and product demonstrations
  • Managed employee schedules effectively
  • Exercised management responsibilities by addressing employee concerns and driving achievement of sales goals
  • Assisted owner with advertising and marketing initiatives.

Laborer

Thar Process Inc.
12.2012 - 01.2014
  • Acquired and documented materials for CO2 extraction process
  • Fabricated breaker boxes and electrical wiring for skids
  • Maintained clean work environment during electronic instrument and tool creation and fabrication.

Education

Some College (No Degree) - Information Science

Slippery Rock University of Pennsylvania
Slippery Rock, PA

Some College (No Degree) - Applied Physics

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Remote assistance
  • Application installations
  • User Support
  • Troubleshooting skills
  • Customer Education
  • Computer Skills
  • Excellent Communication

References

References available upon request.

Timeline

Software QA/Support Engineer

R.J. Lee Group
08.2022 - Current

Technician II

R.J. Lee Group
01.2019 - 08.2022

Store Manager

Uber Glas
08.2014 - 01.2019

Laborer

Thar Process Inc.
12.2012 - 01.2014

Some College (No Degree) - Information Science

Slippery Rock University of Pennsylvania

Some College (No Degree) - Applied Physics

Indiana University of Pennsylvania

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Sean Barnett