Summary
Overview
Work History
Education
Skills
Timeline
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Sean Beck

Mayfield Heights,OH

Summary

Proficient Store Manager experienced in excellent customer service, employee development, and efficient store operations.

Successful at budgeting payroll, recruitment processes and maintaining organized and polished store appearance.

Overview

19
19
years of professional experience

Work History

Emerging Store Manager

Walgreens
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

Walgreens
11.2005 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Arts - Business Management

John Carroll University
University Heights, OH
05-2005

Skills

    Promotional Planning

    Store Merchandising

    Employee Training

    Payroll Management

    Vendor Management

    Inventory Management

    Retail Inventory Management

    Operational Budgeting

Timeline

Emerging Store Manager

Walgreens
08.2023 - Current

Assistant Manager

Walgreens
11.2005 - 08.2023

Bachelor of Arts - Business Management

John Carroll University

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Sean Beck