Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Berglund

Portersville,PA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

24
24
years of professional experience

Work History

Project Coordinator/Environmental Health and Safety Specialist

Dynamix ESG (Engineering Service Group
04.2023 - Current
  • Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
  • Managed communication between stakeholders to facilitate project updates and align expectations.
  • Developed and maintained project documentation, enhancing information accessibility for team members.
  • Implemented process improvements that streamlined workflows and increased overall project efficiency.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Streamlined emergency response plans, resulting in faster response times and minimized risk to personnel during critical situations.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Provided new-employee health and safety orientations and developed materials for presentations.

Operations Manager

Dynamix ESG
04.2019 - 04.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Service Advisor

Butler RV And Pre Owned
03.2016 - 03.2019
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Parts Manager

Clems RV
02.2012 - 03.2016
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and service department for use in RV and trailer equipment.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Parts Counterman

Baierl Toyota
05.2001 - 02.2012
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.

Education

High School Diploma -

Western Beaver

No Degree - Law Enforcement

Community College of Beaver County
Monaca, PA

No Degree - Auto Mechanics

Community College of Beaver County
Monaca, PA

Skills

  • Workflow Optimization
  • Sales Promotion
  • Focus and Follow-Through
  • Team Leadership
  • Department Oversight
  • Policy Development and Enforcement
  • Onboarding and Orientation
  • Inventory Management
  • Customer Service
  • Operation Monitoring

Timeline

Project Coordinator/Environmental Health and Safety Specialist

Dynamix ESG (Engineering Service Group
04.2023 - Current

Operations Manager

Dynamix ESG
04.2019 - 04.2023

Service Advisor

Butler RV And Pre Owned
03.2016 - 03.2019

Parts Manager

Clems RV
02.2012 - 03.2016

Parts Counterman

Baierl Toyota
05.2001 - 02.2012

High School Diploma -

Western Beaver

No Degree - Law Enforcement

Community College of Beaver County

No Degree - Auto Mechanics

Community College of Beaver County

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