Sean Berry
Fort Myers,FL
Summary
I am a versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. The positivity I present impacts all customer interactions and engineering efforts for supported products and contributes toward meeting company goals. I am a detail-oriented, organized and meticulous employee. Working at a fast pace to meet tight deadlines has been nurtured in the military and benefits I can bring to any company I work with. I am an enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Airborne Infantryman
United States Army
08.2022 - Current
- Managed weapons systems and equipment proficiently, ensuring operational readiness at all times.
- Served as a reliable member of a cohesive team during deployments, overcoming various obstacles together in high-stress environments.
- Assisted with planning and executing combat missions, leading to successful completion of objectives.
- Established secure perimeters for protection of assets and personnel during mission-critical events.
Manager of Operations
Holiday Adventure Tours
10.2013 - 08.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Fitness Instructor
Crossfit Lawless
03.2016 - 03.2021
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
Technical Support Representative
Mark7 Reloading
02.2018 - 08.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Busser
The Dock At Crayton Cove
11.2011 - 10.2013
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
High School Diploma -
Evangelical Christian School
Fort Myers, FL05.2008
Skills
- Field Fortification Construction
- Equipment Maintenance
- Cross-Cultural Communication
- Team Coordination
- Stress Management
- Adaptability in Adversity
- Quick Decision Making
- Leadership Development
- Teamwork and Loyalty
- Team Leadership
- Maintaining Equipment
Certification
National Security Clearance
CPR Certified
Airborne Certified
Timeline
Airborne Infantryman
United States Army
08.2022 - Current
Technical Support Representative
Mark7 Reloading
02.2018 - 08.2019
Fitness Instructor
Crossfit Lawless
03.2016 - 03.2021
Manager of Operations
Holiday Adventure Tours
10.2013 - 08.2022
Busser
The Dock At Crayton Cove
11.2011 - 10.2013
High School Diploma -
Evangelical Christian School
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