Sean Bethel

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Initiated new projects that resulted in increased productivity across all departments.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality, and conformance.
• Created visual designs and graphic elements for various print and web-based projects.
• Implemented quality control measures to uphold company standards.
• Developed original artwork, illustrations, logos, banners, icons and other design assets.
• Edited existing graphics to improve the overall look of a project or advertisement.
• Researched current trends in graphic design industry to stay ahead of competition.
• Assisted in developing marketing materials such as brochures, flyers, catalogs and magazine ads.
• Built relationships with vendors to develop cost effective solutions for projects.
• Applied knowledge of color theory when selecting colors for specific projects.
• Utilized knowledge of production to create high quality images.
• Worked with customers to present mockups and collect information for adjustments.
• Generated digital image files for use in digital and traditional printing.
• Selected colors and themes while adding functionality to create new designs.
• Created design concepts and sample layouts using knowledge of layout and design principles.
• Designed compelling graphics and visual materials for marketing campaigns across various platforms.
• Participated in brainstorming sessions to generate new ideas and concepts for projects.
• Oversaw the production process, including selecting paper, inks, and finishes for print materials.
• Keyed data and parameters into computer equipment to produce layouts and concept drawings for clients.
• Developed standard agency settings for plotter and laser printers to speed production work.

• Controlled workflow, day to day workload, make sure customers are satisfied, meet a tight turnaround time for completion date, make sure parts are correct, make sure repairs are above standard, mediate hours of work between the body men and the insurance adjusters, along with the shop. Maximize profit by cutting out delays in parts ordering and ensuring the best products for the customer and insurance. Also, consider ordering new and used parts to work out the best deals for the shop and ensure early arrival. This to keep the body men, maximized with workload and to keep turning an average of 3.5 days per car in the shop, to stay as a top-tier shop, Geico Express Shop in the state.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategic plans to achieve company objectives.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Oversaw daily operations, maintaining efficiency and quality standards.

• Created marketing campaigns to attract new customers.
• Analyzed industry trends to develop competitive strategies.
• Collaborated with other owners on joint ventures and shared resources.
• Organized events such as trade shows and conferences.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Managed sales presentations to promote product and brand benefits.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Custom Airbrushing, Artwork, Custom Paint, Powder Coating
• Custom build of High Motorcycle Sport Bikes.
• Toured major Motorcycle Rallies and Car and Bike shows to show our work, sell our work, and meet with new customers on a daily basis.
• Video shoots, magazine shoots, sleeping of parts, selling of custom exotic paint line.

• Certified PPG automotive Paint Tinting for Automotive and Industrial paint.
• Automotive paint, supplies, and tool sales.
• Ordering all Paint under PPG Platinum distributor, for Lynchburg, Roanoke, and Christiansburg for truckload orders to maximize profit in buying.
• Manage Chirstinasburg Location then moved Back to Roanoke to Mage the main hub
• Inventory of Parts, PPE supplies, Paint, and other items for the location.
• Managed delivers to bodyshops with weekly and daily routes
• Worked with the salesmen and PPG reps to resolve customer issues and ensure they receive the correct product in a timely manner, especially for rush orders. or weekly and daily deliveries.

LIC PPG Light Industrial coatings mixer, tinter inside and outside sales.

Inside sales at Location of management.

Met needs of employees and sales team.

Worked with tool reps, vendors, PPE product vendors, paint manufacturing, and custom paint products.

Scheduled pick up and delivery of shipments and orders, to minimize shipping costs.