Results-driven professional with 19 years of experience seeking a challenging position to contribute to the growth and success of an organization. Committed to providing top-quality service.
Overview
28
28
years of professional experience
Work History
Operation Services (Additional Duties)
KPMG LLP
New York, USA
01.2014 - Current
Install and set up IT equipment during office moves, including monitors and docking stations
Create monthly badge swipes reports for manager
Collaborate with building management and contractors/vendors to make sure certificate of insurance (COI) is compliant for access to space
Audit, ordered and stocked service centers with office essentials supplies
Coordinate the distribution of incoming and outgoing mail from facility
Direct contact for vendors to fix office issues, lights, pantries equipment, IT equipment’s ETC
Collaborate with other staff to facilitate and maximize hoteling workspace for employees and clients
Troubleshoot and resolve IT-related issues and installations for staff
Audio visual support for meetings, (includes setting coordinating Teams video meeting with multiply locations, troubleshooting during video calls)
Administrative and Office Service Support
KPMG LLP
New York, USA
01.2005 - 01.2014
Served as an ambassador and initial point of contact for employees in the office and stakeholders attending meetings, ensuring that they were aware of the resources available to enhance productivity
Assisted in the planning, coordination, and execution of local meetings and events held in the office
Proactively managed the cleanliness and setup of meeting rooms, troubleshooting AV equipment, and collaborating with the Tech ambassador
Verified accurate processing of reservations into workspace and meeting reservation tool (ServiceNow), generating daily and weekly reports
Conducted daily inspections of designated floors/spaces to ensure compliance with SLAs
Communicated requests to support departments, vendors, including building management, catering, and IT
Managed facilities and building operations for the NY office, overseeing maintenance programs, budget administration, and implementing cost-saving initiatives
Coordinated relationships with external service providers, such as maintenance contractors, and janitorial services
Ensured compliance with health and safety regulations and managed office moves, renovations, and reconfigurations
Supervised and led a team of maintenance staff and facility personnel
Maintained accurate records and documentation related to facility operations, including maintenance logs, safety inspections, and equipment inventories
Supported the day-of execution for local meetings and events, serving as the point of contact for meeting stakeholders
Provided oversight of mail and shipping
Served as an onboarding and transitional coach for newly hired employees
Served as the primary contact for the Nexus User & Infra Services Department, responsible for managing copier updates and resolving security vulnerabilities in all three NYC buildings
Proactively educated the team on the process and maintained regular communication through monthly reports, resulting in increased efficiency, transparency, and alignment within the team
Security Officer
Securitas Security Services USA, Inc.
New York, USA
01.2000 - 01.2005
Patrolled client-occupied floors, ensuring the safety and security of the premises
Prepared daily activity and incident reports, maintaining accurate logbooks
Issued employee access cards and office keys
Monitored CCTV and console alarms
Responded promptly to service calls from client management and staff
Infantryman
United States Army
01.1998 - 01.2000
Served three years of active military duty, including a 14-month deployment to South Korea.
Completed basic training at Fort Benning, GA in 1998.
Honorable discharge.
Sales Clerk
Food Town Inc.
Brooklyn, USA
01.1997 - 01.1998
Operated cash register, ensuring accurate transactions
Arranged promotional displays for the produce department
Maintained inventory control system and monitored incoming deliveries
Education
High School Equivalency Diploma -
University of the State of New York Education Dept.
01.1997
High School Diploma -
McKenzie High School
Linden, Guyana
01.1989
Skills
Experienced with Microsoft Office Applications
Proficient in Kalatel Wavereader
Adept at Utilizing Casci Rusco
Familiar with Picture Perfect Software Applications
Client Engagement Strategies
References
Available upon request
Timeline
Operation Services (Additional Duties)
KPMG LLP
01.2014 - Current
Administrative and Office Service Support
KPMG LLP
01.2005 - 01.2014
Security Officer
Securitas Security Services USA, Inc.
01.2000 - 01.2005
Infantryman
United States Army
01.1998 - 01.2000
Sales Clerk
Food Town Inc.
01.1997 - 01.1998
High School Equivalency Diploma -
University of the State of New York Education Dept.