Sean Blumenkrantz
Executive Assistant
Seattle,WA
Summary
Developed strategic planning and project management skills in fast-paced environments, focusing on optimizing team performance and operational efficiency. Transitioning to new field with strong foundation in leadership and coordination. Aiming to leverage these transferrable skills to drive success in new and challenging role.
Overview
9
9
years of professional experience
Work History
Office Manager/Executive Assistant to the Chief Executive Officer
1-800-Plumber+Air
Redmond, WA
08.2022 - Current
- Developed the monthly budget based on 30-day trailing cost analysis of operating expenses and income
- Planned, coordinated, and successfully executed over 30 $250,000 projects, while remaining within budget and time constraints
- Attended networking events as a representative of the company and made contacts with local property managers and housing association representatives which increased our customer base by 20%
- Oversaw onboarding, conflict resolution, and $26,000 in monthly payroll
- Mentored employees, identified areas of improvement, and implemented action plans to reach set goals
- Managed QuickBooks financial accounts including AR, P&L, and operational cost analyses.
Executive Assistant to the VP of Operations
MissionSide
Pueblo, CO
12.2018 - 08.2022
- Managed $200,000 in application licensing, contracting, and vendor management
- Designed and implemented an incentive program which increased call quality scores by 40% and reduced attendance issues by 30% over the course of 2 months, resulting in our center being ranked #1 nationally
- Established and maintained the SharePoint filing system for project documentation and departmental documents, and managed access levels to ensure confidentiality
- Provided general and technical support to site personnel in the use of company related platforms and systems, including the site wide training on the use and purpose of multi-factor authentication software.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
911 Dispatcher
El Paso County Sheriff’s Office
Colorado Springs, CO
02.2018 - 07.2018
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch (CAD) systems.
Office Manager/Dispatcher
Splash Plumbing
Anaheim, CA
06.2015 - 08.2017
- Conducted market research to maintain a competitive excel managed price book
- Managed $1.2 million in annual invoicing and collection activities for the business and sent out payment reminders to customers
- Created, executed, and managed, a marketing campaign for backflow device testing resulting in $200,000 of additional sales over 12 months
- Updated policies, procedures, and service standards in conjunction with the owner with the goal of office modernization
- Scheduled and dispatched technicians with a focus on route efficiency using Service Titan
- Successfully implemented a paperless conversion of the office, reducing office overhead by $10,000/year.
Education
MBA - Business Administration
Colorado State University Pueblo
Pueblo, COBachelor of Science - Political Science
Colorado State University Pueblo
Pueblo, COSkills
Administrative Support
Scheduling and calendar management
Payroll Processing
Bookkeeping
Billing
Office Management
Credit and collections
Workflow Optimization
Training and Development
MS Office
Report Writing
Travel Coordination
Timeline
Office Manager/Executive Assistant to the Chief Executive Officer
1-800-Plumber+Air
08.2022 - Current
Executive Assistant to the VP of Operations
MissionSide
12.2018 - 08.2022
911 Dispatcher
El Paso County Sheriff’s Office
02.2018 - 07.2018
Office Manager/Dispatcher
Splash Plumbing
06.2015 - 08.2017
MBA - Business Administration
Colorado State University Pueblo
Bachelor of Science - Political Science
Colorado State University Pueblo
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