Sean Borges
Acushnet,MA
Summary
A confident and highly resourceful customer service professional with extensive expertise in retail management and the hospitality industry. Demonstrates exceptional communication skills and a strong ability to attract and engage customers, resolve issues effectively, and drive business growth. Proven track record in delivering outstanding service and developing innovative solutions to enhance customer satisfaction and operational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Guard Enterprises
01.2017 - Current
- Strategic Planning: Developed and implemented strategic operational plans to optimize efficiency and profitability across all fuel distribution and retail operations. Aligned operational objectives with company goals and industry best practices.
- Operational Management: Oversaw daily operations for fuel distribution, storage, and retail outlets, ensuring smooth and efficient processes. Managed logistics, supply chain, and inventory to maintain optimal stock levels and reduce operational disruptions.
- Team Leadership: Led and managed a team of operations managers, supervisors, and support staff. Provided guidance, training, and performance evaluations to enhance team productivity and operational effectiveness.
- Regulatory Compliance: Ensured adherence to federal, state, and local regulations related to fuel handling, safety, and environmental standards. Implemented and monitored compliance programs to mitigate risks and avoid regulatory fines.
- Budgeting and Financial Oversight: Developed and managed operational budgets, including cost controls and financial forecasting. Analyzed financial reports and performance metrics to identify areas for cost reduction and process improvement.
- Process Improvement: Identified and implemented process improvements to enhance operational efficiency and reduce costs. Utilized Lean and Six Sigma methods to streamline workflows and optimize resource utilization.
- Health and Safety Management: Promoted and enforced health, safety, and environmental policies and practices. Conducted regular safety audits and training to ensure a safe working environment and compliance with OSHA regulations.
Regional Account Manager
Ashford.com
10.2008 - 12.2017
- Client Relationship Management: Cultivated and maintained relationships with key clients across the region, ensuring high levels of satisfaction and retention. Acted as the primary point of contact for resolving issues and addressing client needs.
- Sales Strategy Development: Developed and executed regional sales strategies to drive revenue growth. Identified market trends and opportunities to expand the client base and increase market share.
- Performance Analysis: Monitored and analyzed sales performance metrics, including revenue targets, client acquisition, and retention rates. Utilized data-driven insights to adjust strategies and improve outcomes.
- Negotiation and Contract Management: Led negotiations and managed contract terms with clients, ensuring mutually beneficial agreements and compliance with company policies.
- Cross-functional Collaboration: Coordinated with internal teams, including marketing, product development, and customer support, to align efforts and deliver a cohesive client experience.
- Regional Market Insights: Conducted market research to understand regional dynamics and competitive landscape. Provided feedback and recommendations to senior management based on market conditions and client feedback.
- Team Leadership: Supervised and mentored junior account managers and support staff. Provided training and guidance to ensure team effectiveness and alignment with company goals.
- Reporting and Documentation: Prepared and presented regular reports on sales performance, client status, and market trends to senior management. Maintained accurate records of client interactions and sales activities.
Education
Quality Assurance Engineer in Software Engineering -
Tripleten
04.2023
Associate's degree in Business Management -
Community College of Rhode Island
01.2010
Skills
- Retail Management
- Account Management
- Business Development
- Retail sales
- Sales
- Account management
- Project management
- Business development
- Supervising experience
- Payroll
- Hospitality
- Profit & loss
- Budgeting
- Technical support
Certification
ServSafe
Timeline
Director of Operations
Guard Enterprises
01.2017 - Current
Regional Account Manager
Ashford.com
10.2008 - 12.2017
Quality Assurance Engineer in Software Engineering -
Tripleten
Associate's degree in Business Management -
Community College of Rhode Island