Sean Boyd
Miami,FL
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Comp-U-Fixx LLC. Excelled in cash flow management and effective communication, achieving high customer satisfaction. Demonstrated prowess in negotiations and teamwork, significantly enhancing store performance. Proven track record of surpassing sales targets through expert loan processing and sales proficiency.
Overview
17
17
years of professional experience
Work History
Pawnbroker
Hampton Roads Pawn
10.2022 - 11.2023
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Processed payments, handled cash and securely initiated bank deposits for $Amount revenue-grossing pawn shop.
Computer Technician
Comp-U-Fixx LLC
04.2011 - 01.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Pawnbroker
Cash Money Pawn
01.2017 - 01.2019
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Sales Associate
Lowes Home Improvement Stores
05.2017 - 08.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Pawnbroker
Cash 4 Stuff Pawn
12.2014 - 10.2016
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Priced and resold items that remained unclaimed by owners.
Sales Associate
Roses
03.2009 - 03.2010
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Shelf Stocker
Dollar General Market
05.2007 - 09.2007
- Stocked designated items on shelves, end caps and displays.
- Unloaded arriving product stock and moved to store display areas.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
Oaktree Academy
Chesapeake, VA06.2006
Skills
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Sales proficiency
- Loan processing
- Negotiation
- Negotiation and communication
Accomplishments
Employee of the month 16 times in the 10 years of working for Comp-U-Fixx LLC
Timeline
Pawnbroker
Hampton Roads Pawn
10.2022 - 11.2023
Sales Associate
Lowes Home Improvement Stores
05.2017 - 08.2017
Pawnbroker
Cash Money Pawn
01.2017 - 01.2019
Pawnbroker
Cash 4 Stuff Pawn
12.2014 - 10.2016
Computer Technician
Comp-U-Fixx LLC
04.2011 - 01.2022
Sales Associate
Roses
03.2009 - 03.2010
Shelf Stocker
Dollar General Market
05.2007 - 09.2007
High School Diploma -
Oaktree Academy
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