Stephani Hardin
Virginia Beach,VA
Summary
Experienced Office Manager and administration professional with 5 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Supervisor
The Marston Agency, INC
Virginia Beach, VA
09.2019 - Current
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Communicated messages and documents between courts and attorneys.
- Reviewed court documents and determined the appropriate parties to serve legal papers.
- Served and verified court-ordered summons and subpoenas to individuals.
- Served legal documents such as eviction notices, wage garnishments and small claims judgments.
- Maintained records of all served documents in accordance with applicable laws.
- Prepared legal documents and notarized affidavits for proof of service
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Maintained inventory of office supplies by ordering materials as needed.
- Conducted regular performance evaluations for staff members.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Resolved customer complaints regarding services offered by the company.
- Assisted with recruitment processes including interviewing potential candidates.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained client files according to established protocols.
- Organized and tracked service attempts, as well as other process serving activities.
- Notified clients of successful or unsuccessful service attempts.
- Accurately documented all activity related to assigned processes.
- Provided proof of service and affidavits.
- Filed, faxed, copied and scanned documents and pictures into database.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
Photographer/Appraisal Assistant
A.L. Watkins Appraisal
Virginia Beach, VA
07.2014 - 08.2019
- Developed detailed reports including photographs, sketches, maps, and other relevant information used in establishing value estimates.
- Performed additional duties as required by supervisor or client needs.
- Assist in putting together reports including internet research and data entry.
- Monitoring and responding to emails.
- Received emails with maps for specific areas in Virginia and North Carolina to which i had to travel for photos of residences for comparables.
Customer Service Associate
Walgreens
Virginia Beach , VA
05.2012 - 06.2014
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Compiled daily sales reports for management review.
- Stayed informed of industry trends by attending relevant workshops and seminars.
- Assisted in the organization of digital and physical photo archives.
- Developed and maintained photo asset management system.
- Organized, edited, and retouched digital images for use in publications.
- Coordinated with internal departments to ensure accuracy of product images.
- Conducted quality assurance checks on all delivered images before finalizing projects.
- Processed large batches of photos for print production using automated software tools.
- Provided guidance on best practices for capturing high quality photographs.
- Tracked deadlines, budgets, and milestones associated with photo projects.
- Performed maintenance tasks such as cleaning cameras and lenses regularly.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
- Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
- Inserted processed negatives and prints into envelopes for delivery to customers.
- Filled tanks of processing machines with developer, dyes and stop-bath solutions.
- Oversaw inventory control, ordering processes, and restocking of products to ensure maximum efficiency.
- Developed and implemented strategies for increasing customer satisfaction in the beauty department.
- Assisted customers with selecting appropriate products from the beauty department.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06-2013
Skills
- Scheduling and Calendar Management
- Proposal Writing
- Workflow Planning
- Data Retrieval Systems
- Training and Coaching
- Event Coordination
- Workload Prioritization
- Organizational Leadership
- Document Management
- Meeting Coordination
- Database Administration
- Employee Management
- Office Administration
Certification
- Certified Notary:
Reg#7847356, Expiration Date: 08/31/2027
Timeline
Office Supervisor
The Marston Agency, INC
09.2019 - Current
Photographer/Appraisal Assistant
A.L. Watkins Appraisal
07.2014 - 08.2019
Customer Service Associate
Walgreens
05.2012 - 06.2014
High School Diploma -
Tallwood High School
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