Sean Brosnan
Huntington ,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I'm a strong believer in inspiring and working with peers to create great team results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Northeast Regional GRP Manager
Farmers Insurance Company
04.2021 - 08.2023
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Recognized and rewarded performance to motivate continued success.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- I oversaw and managed Day to Day operations for MA, CT, NH and VT
Manger of Auto Care Program/ Diminished Value
Metlife Auto & Home
01.2008 - 04.2021
- Established and maintained effective communication with staff, vendors and GRP partners. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained high number of re-inspections of my team's reviews to provide performance metrics and coaching opportunities
- In addition to my CARE program team, I also managed our Diminished Value team. My Team was responsible for all 3rd party DV claims for MetLife. (including all First party GA claims)
- In 2015, I was given a project to create a call center that focused on all inquiries from our Liability Examiners and Care Partners. The project was a huge success earning me the MetLife America's Award.
Auto Field Adjuster
Metlife Auto & Home
04.2001 - 01.2008
- Field auto adjuster covering claims on Long Island and NYC.
- Issued payouts to claimants.
- Negotiated with claimants and body shops to settle claims.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Provided excellent communication with customers throughout the claims process.
Liability Claims Adjuster/ No Fault
GEICO, Government Employees Insurance
01.1997 - 04.2001
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Researched and analyzed policy contracts to verify proper payment of claims.
Stock Broker
Gaines Berland
01.1996 - 12.1996
- Promoted and managed several accounts through direct communication with clients and advising on stock opportunities and market trends.
- Collaborated with analysts and coverage traders to distribute relevant market information.
Education
Master of Arts - Business Administration
Saint Joseph's University, Long Island, NY
Patchogue, NY05.1995
Skills
- NY State Licensed Appraiser I also have Licenses in CT, NH, SC, FL, and CA
- Proficient in all Microsoft 360 products, Word, Powerpoint, Excel
- Proficient in estimating platforms CCC, CCC One, and several Mitchell programs,
Timeline
Northeast Regional GRP Manager
Farmers Insurance Company
04.2021 - 08.2023
Manger of Auto Care Program/ Diminished Value
Metlife Auto & Home
01.2008 - 04.2021
Auto Field Adjuster
Metlife Auto & Home
04.2001 - 01.2008
Liability Claims Adjuster/ No Fault
GEICO, Government Employees Insurance
01.1997 - 04.2001
Stock Broker
Gaines Berland
01.1996 - 12.1996
Master of Arts - Business Administration
Saint Joseph's University, Long Island, NY
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