Sean Brown
Apex,North Carolina
Summary
PHR Certified HR Professional with +10 years of experience in various human resources operations and managing all aspects of employee relations
Overview
14
14
years of professional experience
Work History
Manager of Employee Experience
RegEd Inc.
Morrisville, NC
12.2022 - Current
- Manage recruiting activities of Recruiting wing of HR department
- Developed and implemented strategies to increase employee satisfaction and loyalty leading to 19% increase in employee engagement and 5% decrease in voluntary turnover in less than a calendar year.
- Actively coaches management and employees through various employment issues (e.g., conflict resolution).
- Achieved 99.5% retention rate and 1.3% turnover rate during first year of role.
- Spearheaded company-wide implementation and distribution of LinkedIn Learning courses to encourage professional development of employees.
- Maintains compliance with federal labor law poster regulations by procuring digital posters for employees across the country.
- Learning Management System (Cornerstone and KnowBe4) Administrator
- Implemented new company PTO policy(ies) along with HR Director.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Human Resources Generalist
RegEd Inc.
Morrisville, NC
02.2021 - 12.2022
- Completes all onboarding requirements for contract and full-time employees
- Work with Marketing to expand the RegEd social media branding point of contact and reframe LinkedIn recruitment strategies
- Spearhead employee rewards program engagement
- Directly gather qualitative data from employees surrounding employee satisfaction/dissatisfaction
- Conduct Exit Interviews of terminating employees
- Work with Legal counsel to maintain compliance with immigration/citizenship sponsorships
- Maintain full employee/contractor personnel files
- Evaluate current policies and make recommendations for tangible improvement
Human Resources/Operations Manager
Accuro Group
Raleigh, NC
05.2019 - 02.2021
- Collaborates with upper management on every ad hoc task across all aspects of business objectives (revising SOPs, assisting with Open Enrollment notifications, reviewing contract language, etc.)
- Oversees the HR Operations wing of company working in India Main point of contact for W2 employees and 1099 consultants for HR related inquiries
- Communicates directly with HR/upper management of sub-vendor corporations during subcontractor onboarding process
- Maintains nationwide database of subcontractor vendor information
- Manages payroll processing for 200+ employee population
- Established monthly HR communications to consultants, contractors and headquarter employees.
- Provides pertinent employee deadlines and company updates via monthly newsletter
- Assists national and international employees with obtaining necessary legal authorization documents
- Completes all onboarding requirements for contract and full-time employees, including monitoring start dates, providing necessary documentation, et.al
Talent Acquisition Consultant
Accuro Group
Raleigh, NC
02.2019 - 04.2019
- Recruited talent for various levels of employment (contract, permanent, etc)
- Coordinated with employers to identify ideal characteristics, experience, and expectations of potential employees
- Provided prospective candidates with resume construction tips
- Engaged in mock interviews for candidate preparation when necessary.
Recruiter (Contract)
Set and Service Resources
Raleigh, NC
11.2018 - 01.2019
- Interviewed multiple candidates via phone daily to assess fit for fulltime merchandising roles
- Sourced part-time employees for major nationwide retail chains
- Negotiated daily pay rates and travel benefits for SaSR merchandisers
- Successfully recruited new SaSR employees through interview process
Retirement Plan Administrator
RCM&D
Baltimore, MD
03.2015 - 06.2018
- Retained over 98% of assigned Boys and Girls Club of America (BGCA) clientele during tenure
- Collaborated with BGCA managers/employees and financial recordkeeper (Fidelity Investments) to enact best course of action in various employee-centered situations
- Independently contacted clients on a weekly basis as primary contact and educational resource to BGCA plan sponsors
- Presented implementation methods of retirement benefits to plan sponsors during onboarding meetings
- Created multiple Microsoft Excel spreadsheets to document the financial activity of individual BGCA clubs
- Analyzed bi-weekly and yearly retirement contribution reports and IRS statements for BGCA managers
- Consulted individual BCGA Human Resources staff with creation of correspondence to be sent to employees
- Successfully filed Form 5500 tax forms for over 90% of assigned clientele in every calendar year of employment
- Utilized SalesForce to track and record interactions with BGCA plan sponsors
Financial Services Representative
T. Rowe Price
Baltimore, MD
11.2009 - 04.2014
- Guided individual investors in sound financial decisions
- Communicated with investors via e-mail, letter, and/or phone with regard to his or her individual account(s) as Special Correspondence Associate.
- Processed company-wide transactions for companies ranging from small to large that were invested in T Rowe Price funds.
- Processed individual transactions for retirement plan participants across all retirement plans housed at T Rowe Price.
- Updated Client Administrators of inconsistencies and errors in participant requests.
- Maintained mutual fund, estate accounts, and IRAs for individual investors
Education
Master of Science -
Georgetown University
01-2028
Mass Communication -
Towson University
05.2006
Skills
- Performance Evaluations
- Performance Management
- Staff Development
- Policy Implementation
- Complex Problem-Solving
- Team Leadership
- Verbal and Written Communication
Timeline
Manager of Employee Experience
RegEd Inc.
12.2022 - Current
Human Resources Generalist
RegEd Inc.
02.2021 - 12.2022
Human Resources/Operations Manager
Accuro Group
05.2019 - 02.2021
Talent Acquisition Consultant
Accuro Group
02.2019 - 04.2019
Recruiter (Contract)
Set and Service Resources
11.2018 - 01.2019
Retirement Plan Administrator
RCM&D
03.2015 - 06.2018
Financial Services Representative
T. Rowe Price
11.2009 - 04.2014
Master of Science -
Georgetown University
Mass Communication -
Towson University
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