Sean Brown
Trivoli,IL
Summary
Accomplished Senior IT Analyst with a proven track record at Caterpillar, enhancing IT infrastructure and network management. Excelled in risk management and disaster recovery, significantly reducing system downtime. Skilled in IT asset management and fostering team collaboration, I drove innovative solutions and optimized IT performance, ensuring seamless business operations and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior IT Analyst
Caterpillar
12.2023 - Current
- Maintained compliance with industry regulations and internal policies through diligent risk management practices.
- Played a key role in disaster recovery planning efforts ensuring business continuity during unforeseen events.
- Collaborated with cross-functional teams to develop customized IT solutions for unique business challenges.
- Optimized network performance, upgrading hardware and software components as needed.
- Developed comprehensive documentation and provided training materials to support system adoption by staff members.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
IT Analyst III
Caterpillar
06.2018 - 11.2023
- Implemented Data Center and LAN network solutions
- Provided detailed LAN Designs to accommodate growing business needs.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Analyst II
Caterpillar
04.2013 - 03.2018
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
- Drove innovation with research and adoption of emerging technologies.
Education
No Degree - Computer Information Systems
Illinois Central College
East Peoria, ILSkills
- IT asset management
- IT troubleshooting
- Workflow improvement
- IT performance metrics
- Infrastructure design
- Security analysis
- Network administration
- Network management
- Design strategy
- Team leadership
Certification
- CCNA
Timeline
Senior IT Analyst
Caterpillar
12.2023 - Current
IT Analyst III
Caterpillar
06.2018 - 11.2023
IT Analyst II
Caterpillar
04.2013 - 03.2018
No Degree - Computer Information Systems
Illinois Central College
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