Summary
Overview
Work History
Skills
Websites
Timeline
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SEAN BURK

SEAN BURK

Madison

Summary

Infrastructure manager with extensive experience at Amgen, specializing in cloud services and incident management. Led initiatives that significantly improved service quality and optimized system performance. Skilled in managing cross-functional teams and implementing virtualization technologies to ensure operational efficiency. Committed to fostering continuous improvement in IT services.

Overview

23
23
years of professional experience

Work History

Infrastructure Engineer

Magnit
Thousand Oaks
01.2025 - Current
  • Deployed new services on existing networks ensuring a smooth transition without disruption of service.
  • Assisted in the implementation of virtualization technologies such as Microsoft AVD and AWS
  • Analyzed system logs on a regular basis to detect any anomalies or suspicious activity requiring further investigation.
  • Investigated incidents reported by users or detected by monitoring tools in order to identify root cause analysis.
  • Facilitated continuous improvement initiatives with successful changes affecting operations.

Infrastructure Manager

Amgen
Thousand Oaks
08.2022 - 12.2024
  • Conducted regular assessments of current service levels and identified areas requiring improvement.
  • Resolved complex problems related to network issues, software applications, hardware configurations and system design.
  • Responded quickly when critical incidents occurred; ensured prompt resolution so customers experienced minimal disruption.
  • Participated in meetings with senior executives to discuss strategy and plan future initiatives related to IT services.
  • Provided guidance on best practices for incident management, problem resolution and change control.

Manager

Planet Pharma
Westchester
02.2020 - 08.2021
  • Implemented changes based on feedback received from internal and external customers regarding service quality.
  • Monitored performance metrics of existing systems and developed solutions to optimize performance.
  • Documented processes related to IT services provided by the company.
  • Provided consultation on how best to utilize available resources in order to maximize productivity.

IT Senior Manager

Takeda Pharmaceuticals
Deerfiled
02.2002 - 08.2019
  • Performed cost and benefit analysis to determine viability of proposed solutions or initiatives.
  • Developed project plans, identified resources required, set deadlines and tracked progress against goals.
  • Monitored vendor performance to ensure adherence to contractual agreements.
  • Resolved complex technical issues in a timely manner while minimizing disruption of services.
  • Established policies, procedures and standards related to the use of technology across the organization.
  • Created annual budgets based on projected needs while staying within established guidelines.
  • Led cross-functional teams in implementing large scale projects involving multiple stakeholders.

Skills

  • Cloud services (AWS and Azure)
  • Windows
  • Linux
  • NetScaler
  • IOS
  • MDM (Mobile Device Management) tools
  • Citrix
  • Information Server
  • Windows scripting
  • VPN (Virtual Private Network)
  • Wireless
  • Streaming audio and video
  • VDI and application virtualization
  • Cloud strategy
  • Altris
  • Wise
  • Microsoft Configuration Manager
  • Virtualization technologies
  • Incident management
  • Root cause analysis
  • System optimization
  • Project management
  • Vendor management
  • Team leadership
  • Effective communication

Timeline

Infrastructure Engineer

Magnit
01.2025 - Current

Infrastructure Manager

Amgen
08.2022 - 12.2024

Manager

Planet Pharma
02.2020 - 08.2021

IT Senior Manager

Takeda Pharmaceuticals
02.2002 - 08.2019

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SEAN BURK