Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements. Coordinated community service programs to meet veteran needs.
Overview
15
15
years of professional experience
Work History
Reimbursement Sys Analyst
Executive Office Of Veteran Services
Boston, MA
05.2023 - Current
Compiled department-specific reports to help senior managers identify trends and improve progress.
Prevented delays and claim denials by correcting information prior to submission.
Performed Massachusetts regulations compliance audits related to documentation and reporting.
Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Director of Veteran Services
Town Of Stoughton
Town of Stoughton, Massachusetts
12.2021 - 05.2023
Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
Educated young people about strategies for driving discussions and promoting social changes.
Demonstrated respect, friendliness and willingness to help wherever needed.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
VA Ws Assistant to Easton Veteran Service Officer
Veterans Admisistration
Easton, MA
10.2020 - 11.2021
Helped veterans receive Chapter 115 benefits.
Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Conducted several in-person and telephone interviews with veterans and advocates to explain benefits and related programs, including death and disability compensation, pension and home loan programs.
Utilized most up to date software to compose correspondence letters to explain current status of applications and request additional documentation.
Helped reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
Helped prepare written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
VA Ws Assistant to BSU Veteran Benefits Certifier
Veteran Administration
09.2014 - 09.2020
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Made current veteran information public, incorporating latest determinations and policy updates.
Built partnerships with related organizations to develop support and
Electrical Power Production Journeyman
United States Air Force
12.2008 - 03.2013
Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Liaised between multiple Air force divisions to improve communications.
Honorable discharge
Education
Bachelor of Science - Computer Science And Programming
Bridgewater State University
Bridgewater, MA
12.2020
Skills
Written and verbal communication
Interviewing skills
Proficient in all relevant software
Client needs assessments
Program development
Conflict resolution
Collaboration
Interpersonal Communication
Timeline
Reimbursement Sys Analyst
Executive Office Of Veteran Services
05.2023 - Current
Director of Veteran Services
Town Of Stoughton
12.2021 - 05.2023
VA Ws Assistant to Easton Veteran Service Officer
Veterans Admisistration
10.2020 - 11.2021
VA Ws Assistant to BSU Veteran Benefits Certifier
Veteran Administration
09.2014 - 09.2020
Electrical Power Production Journeyman
United States Air Force
12.2008 - 03.2013
Bachelor of Science - Computer Science And Programming
Assistant Executive Director at VITALITY SENIOR LIVING – ACCLAIM AT EAST BEACHAssistant Executive Director at VITALITY SENIOR LIVING – ACCLAIM AT EAST BEACH