SEAN CALDERON
Charlotte,NC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Background in applying a creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering teams to excel in performance and reach new goals and objectives.
Overview
9
9
years of professional experience
Work History
PROVIDER ENGAGEMENT SPECIALIST
Centene, Superior Health Services
03.2023 - Current
- Collaborated with cross-functional teams to identify and onboard new healthcare providers, expanding the network's geographical coverage and specialty offerings.
- Analyzed network performance metrics, provider utilization data, and member feedback to identify areas for improvement increasing network by 10%.
- Established and nurtured relationships with providers, fostering a collaborative partnership increasing the quality and accessibility of healthcare services.
- Assisted in negotiating contractual agreements with healthcare providers, ensuring favorable terms for both parties while adhering to budgetary constraints.
- Conducted regular provider meetings to communicate network updates, address concerns, and gather feedback increasing readiness by 10%.
- Monitored industry trends and regulatory changes, adjusting network strategies to maintain compliance and uphold the highest standards of patient care.
- Collaborate with the claims and billing teams to resolve provider-related issues promptly, reducing disruptions to claims processing and payment cycles by 15%.
Project Director of Music and Worship
Mosaic
01.2021 - Current
- Supervised and provided guidance to a team of 50+ volunteer and contract workers, ensuring efficient task execution and alignment with organizational goals.
- Conducted regular training sessions for both new and existing team members, fostering skill development and enhancing team performance.
- Demonstrated snap decision-making skills and the ability to reassign roles when understaffed, ensuring uninterrupted operations.
- Efficiently scheduled weekly teams of 15+ members across two departments, optimizing resource allocation.
- Managed prompt payment requests for contract workers, ensuring 100% timely and accurate compensation.
- Implemented and enforced policies for weekly roles and employee responsibilities, optimizing task distribution.
- Evaluated employee strengths and delegated tasks according to individual capabilities, enhancing team efficiency by 20%.
- Effectively communicated goals to teams, facilitating the achievement of desired objectives.
- Acted as a liaison between third-party groups and Mosaic to meet production needs, increasing productivity by 10%.
- Maintained a budget of $40K, resulting in two consecutive years of positive revenue, while utilizing the budget to improve production systems, service quality, and equipment utilization.
- Led a team of technicians, volunteers, and musicians to ensure audio, lighting, and visual software and programming was of the highest quality for weekly services and special events.
- Assisted in editing and producing video content for promotional materials, social media, and online platforms, enhancing the organization's digital presence.
Customer Service Specialist
NYACK Fitness
01.2017 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Updated account information to maintain customer records.
Food Service Worker
Brickhouse Food And Drink
01.2015 - 01.2018
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Bachelor’s Degree - Counseling
Nyack College
New York, NY2018
Skills
- Staff Training
- Project Management
- Account Development and Networking
- Microsoft Office
- Cross-Functional Collaboration
- Quality Assurance and Control
Additional Information
PROFESSIONAL REFERENCES:
Stephen Detwiler - Team Lead
Daktronics
(704) 352-8671
Felix John - Contract Coordinator
Centene Corporation
(845) 587-5704
Mike Smith - Executive Director
Mosaic
(252) 917-1603
Timeline
PROVIDER ENGAGEMENT SPECIALIST
Centene, Superior Health Services
03.2023 - Current
Project Director of Music and Worship
Mosaic
01.2021 - Current
Customer Service Specialist
NYACK Fitness
01.2017 - 01.2018
Food Service Worker
Brickhouse Food And Drink
01.2015 - 01.2018
Bachelor’s Degree - Counseling
Nyack College
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