Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sean Calderon

Elizabeth,NJ

Summary

Dynamic professional with over 7 years of customer service excellence, notably at Sherwin-Williams Paints Company, where I spearheaded the launch of a new store, achieving $1M in sales within two years. Profiecient in Microsoft Office, I excel in high-stress environments, using outstanding communication and team-building skills to exceed sales goals and foster customer relationships.

Overview

8
8
years of professional experience

Work History

New Store Assistant Manager

Sherwin-Williams Paint Store
12.2021 - Current
  • Worked with site market manager and assigned reps for a brand new store and sales territory.
  • Establish new store territory through grand opening events and other customer engagement activities.
  • Build new customer relationships from the ground up.
  • Maintain those relationships throw growing the sales volume of customer accounts.
  • Accomplished milestone of reaching $1M in sales withing two years.

Store Assistant Manager

Sherwin-Williams Paint Store
04.2021 - 12.2021
  • Responsible for daily store operations and delegating tasks to staff.
  • Assisted Store Manager and area sales representatives in growing business through customer relationships and promoting the Sherwin Williams brand.
  • Strategize to attain yearly budgeted sales goal
  • Responsible for training new store employees and onboarding.
  • Handled weekly inventory tasks.

Customer Service Specialist (Full Time)

Sherwin-Williams Commercial Paint Store
06.2020 - 03.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Sales Associate (Part Time)

Sherwin-Williams Paint Store
11.2017 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Event Staff

Kean University
09.2016 - 10.2017
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional service to all guests and escalated concerns where needed.

Education

Bachelor of Arts - Communications (Public Relations Option)

Kean University
Union, NJ
05.2020

Skills

  • Over 7 years of Customer Service experience
  • Excellent communication, verbal and team building skills
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, etc)
  • Can easily adapt to a high stress environment

Accomplishments

    Named in the Kean University Dean's List for the 2017-2018 Academic year.

Languages

Spanish
Native or Bilingual

Timeline

New Store Assistant Manager

Sherwin-Williams Paint Store
12.2021 - Current

Store Assistant Manager

Sherwin-Williams Paint Store
04.2021 - 12.2021

Customer Service Specialist (Full Time)

Sherwin-Williams Commercial Paint Store
06.2020 - 03.2021

Sales Associate (Part Time)

Sherwin-Williams Paint Store
11.2017 - 06.2020

Event Staff

Kean University
09.2016 - 10.2017

Bachelor of Arts - Communications (Public Relations Option)

Kean University

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