Sean Caldwell
Goose Creek,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cybersecurity position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
MUSC Hospital
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Guest Advocate
Target
05.2021 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted walk-in and phone guests, determining interests and needs.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT05.2025
Associate of Applied Science - Cybersecurity
Trident Technical College
Charleston, SC08.2022
Skills
- Critical Thinking
- Flexible Schedule
- Issue Resolution
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Computer Skills
Qualification Summary
- Data Visualization
- Computer Hardware Knowledge
- Scripting Languages: PHP, Python, JavaScript
- Linux Environments
- Information Confidentiality
- Data Entry
- Customer Data Confidentiality
- Computer Forensics
- Security Systems Knowledge
- Data Encryption
- Multi-Factor Authentication
Timeline
Guest Service Representative
MUSC Hospital
10.2022 - Current
Guest Advocate
Target
05.2021 - Current
Bachelor of Science - Cybersecurity
Western Governors University
Associate of Applied Science - Cybersecurity
Trident Technical College
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