Sean Cammack
Food & Beverage
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
21
21
years of professional experience
Work History
Restaurant Server
Ava's Pizzeria And Wine Bar
Rehoboth Beach, DE
08.2022 - 09.2023
- Stayed up-to-date on menu changes to help guests make food choices.
- Cultivated warm relationships with regular guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
- Checked guests identification before serving alcoholic beverages.
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Restaurant Server
Blackwall Hitch
Rehoboth Beach, DE
02.2021 - 08.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve guests complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Restaurant General Manager
Due South
Washington, DC
04.2016 - 03.2020
- Motivated and led team members to work together to achieve targets
- Worked with fellow managers to plan and implement special events to boost numbers and profits
- Regularly updated computer systems with new pricing and daily food specials with Aloha and various takeout platforms
- Coordinated with catering staff to deliver food services for special events and functions.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Restaurant General Manager
Senart's Oyster & Chophouse
Washington, DC
11.2015 - 04.2016
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Orchestrated positive guest experiences by overseeing every area of FOH operations.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within the restaurant.
- Set clear expectations and created a positive working environment for employees.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Carefully interviewed, selected, trained, and supervised staff.
Bartender
Lola's Barracks Bar & Grill/Molly Malone's
Washington, DC
05.2015 - 11.2015
- Handled simultaneous guest, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat guests, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet guests needs.
- Adhered to state laws regarding alcoholic beverage services and guest regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected guests demands.
- Served high guests volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
ASSISTANT MANAGER/Bartender Shift Manager
Medium Rare - Capitol Hill
Washington, DC
01.2014 - 08.2015
- Oversee employee work in front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied guest base through proactive management of team guest service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
Restaurant Server
Eatonville
Washington, DC
04.2013 - 04.2015
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
OFFICE COORDINATOR
Medstar NRH Regional Rehab
Chevy Chase, MD
03.2003 - 04.2013
- Provide administrative support for a multi-faceted sports rehabilitation office with 13 on-staff therapist, 5 orthopedic physicians, one physiatrist, and a personal trainer.
- Served as liaison between management, clinical staff, and the community.
- Sourced and implemented a new performance appraisal process.
- Supported and maintained office operations and providing administrative support to the outpatient clinic and providing ancillary support to the Administrative Operations Manager, Clinic Director, and Clinic Managers
- Supported billing staff by making corrections to invoices and insurance submissions.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Coordinated the efficient and accurate intake process, benefits verification, pre-registration, registration, and scheduling of patients referred to the network
- Responsible for the collection of co-payments, charge entry reconciliation, preparing bank deposits, maintained cash receipt logs, medical record activities, and case management tasks
- Provided thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines
- Supervised five office assistants.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Coordinated luncheons with Pharmaceutical Representatives.
Education
High School Diploma -
Seneca Valley
Germantown, MD 05.2001 -
Skills
Vendor coordination
Food preparation and safety
Beverage preparation
Performance improvement
Food sales and promotion
Point of sale operation
Hospitality service expertise
Tableside Service
Cash handling
Order accuracy
Bar terminology
Wine service
High-volume dining
Dining area maintenance
Guest relations management
Food plating and presentation
Staff Management
Point of Sale (POS) system operation
Staff Scheduling
Food service background
Inventory control and record keeping
Timeline
Restaurant Server
Ava's Pizzeria And Wine Bar
08.2022 - 09.2023
Restaurant Server
Blackwall Hitch
02.2021 - 08.2022
Assistant Restaurant General Manager
Due South
04.2016 - 03.2020
Restaurant General Manager
Senart's Oyster & Chophouse
11.2015 - 04.2016
Bartender
Lola's Barracks Bar & Grill/Molly Malone's
05.2015 - 11.2015
ASSISTANT MANAGER/Bartender Shift Manager
Medium Rare - Capitol Hill
01.2014 - 08.2015
Restaurant Server
Eatonville
04.2013 - 04.2015
OFFICE COORDINATOR
Medstar NRH Regional Rehab
03.2003 - 04.2013
High School Diploma -
Seneca Valley
05.2001 -