Detail-oriented manager skilled in customer relationship management and health compliance. Expertise in staff recruitment and training, ensuring operational excellence and adherence to regulations.
Overview
11
11
years of professional experience
Work History
Owner/Operations Manager
Wally's on mills
Orlando, FL
01.2021 - Current
Managed day-to-day operations of a popular local eatery.
Developed and implemented marketing strategies that increased customer foot traffic and brand awareness.
Oversaw staff recruitment, training, and performance evaluations.
Ensured compliance with health and safety regulations in all areas.
Created seasonal menus based on customer preferences and trends.
Coordinated vendor relationships for quality ingredient sourcing.
Handled financial transactions and maintained accurate records.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management to ensure operational sustainability and effective resource allocation.
Provided direction and guidance to employees.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Negotiated with vendors to secure optimal pricing on products, directly enhancing profit margins.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Implemented quality assurance processes to ensure product excellence.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Hosted special events to boost brand awareness and increase community engagement.
Collaborated with other owners on joint ventures and shared resources.
Conducted performance reviews for employees on a regular basis.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed sales presentations to promote product and brand benefits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Organized events such as trade shows and conferences.
Conducted performance reviews to assess employee contributions.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Monitored progress by establishing plans, budgets and measuring results.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Forecasted customer demand to set prices or credit terms for goods or services.
Mitigated business risks by working closely with staff members and assessing performance.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Owner/Operator
Swiggs
Orlando, FL
05.2015 - 05.2026
Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Trained and motivated employees to perform daily business functions.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Assessed income and expenses and adapted plans to improve profit levels.
Owner/Operator
Social House
Orlando, FL
04.2015 - 01.2026
Maintained professional, organized, and safe environment for employees and patrons.
Managed and motivated employees to be productive and engaged in work.
Controlled costs to keep business operating within budget and increase profits.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operator
Nona Social
Orlando, FL
09.2025 - Current
Provided on-the-job training to newly hired workers and team members.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Established team priorities, maintained schedules and monitored performance.
Managed senior-level personnel working in marketing and sales capacities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.