Summary
Overview
Work History
Education
Skills
Timeline
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Sean Carney

Chicago,IL

Summary

Driven professional with a track record of enhancing customer experience at Fitzsimmons Home Medical through effective issue resolution and process optimization. Excelled in teamwork and data entry proficiency, significantly improving first-contact resolution rates. Demonstrated exceptional product knowledge and collaboration skills, contributing to increased customer satisfaction and loyalty across roles.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Intern

Fitzsimmons Home Medical
06.2023 - 08.2023


  • Provided support via email and chat channels, ensuring timely responses to all inquiries.
  • Collaborated with team members in streamlining processes for better customer experience.
  • Coordinated efforts between departments to address complex customer issues efficiently.
  • Maintained accurate records of customer interactions, improving overall data management.
  • Increased first-contact resolution rate by effectively utilizing resources available within the organization.
  • Conducted thorough follow-ups on unresolved cases, ensuring prompt solutions for customers'' concerns.

Bar Staff Member

Kams's
06.2021 - 11.2021
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.

Telemarketer

Make-a-Change Advertising
09.2017 - 06.2018
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Education

Bachelor of Arts - Economics

University of Illinois
Urbana-Champaign, IL
12.2023

High School Diploma -

Lane Tech
Chicago, IL
06.2019

Skills

  • Data entry proficiency
  • Data Evaluation
  • Teamwork and Collaboration
  • Work Prioritization
  • Computer Skills
  • Issue and Complaint Resolution
  • Order Processing
  • Product and Service Knowledge
  • Money handling abilities

Timeline

Customer Service Intern

Fitzsimmons Home Medical
06.2023 - 08.2023

Bar Staff Member

Kams's
06.2021 - 11.2021

Telemarketer

Make-a-Change Advertising
09.2017 - 06.2018

Bachelor of Arts - Economics

University of Illinois

High School Diploma -

Lane Tech
Sean Carney